Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You won't be able to play Minecraft: Java Edition unless you move to a Microsoft account by March 10th. More info here: msft.it/6011wKFC1. ^FF
Sounds like you had a patch of bad luck! Unfortunately End Ships aren't guaranteed to spawn for every city--they've got a relatively low chance. Keep exploring though, and I hope you find one soon! ^NS
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Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field! ^NS
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As long as you have replied to the automated message, your ticket should be in our queue. We are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
If you have security questions, you can change your email at msft.it/6017wKb05. If you don't remember your security questions or don't have them, please send us an email at msft.it/6017wKb0U so we can assist! ^NS
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First, try resetting your password here: msft.it/6011wKbsB If the emails aren't arriving, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6013wKbyP and we will assist. ^NS
You'll need to migrate each Mojang account to a separate Microsoft account. If you need it, we have a step-by-step guide that will help you migrate! msft.it/6013wKwiR ^NS
Please feel free to submit any suggestions at msft.it/6018wKw32! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6019wKw3N ^NS
It looks like you received a reply that was not from our support team. To safely contact us, go to msft.it/6014wKw8q. Or, from the website, click "Support," scroll to the bottom, then click "Contact." ^NS
Please check your email to see if you received a confirmation email from support@minecrafthelp.zendesk.com. Be sure to check spam/junk folders as well! ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6019wKktW for Java, or msft.it/6010wKkto for Bedrock. ^NS
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Go ahead and contact us at msft.it/6016wKX7g, and we'll check out your account! ^NS
Can you please reach out to us at msft.it/6011wKXad with this concern? We can look into this further. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
You may be getting a bit too far from the furnace. The game only loads a few areas at a time to make sure it can run. If you go too far from your furnace, the game will essentially pause that area. Look up "chunk loading" or "render distance" for more info! ^NS
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After checking out your account, it looks like you migrated to a different Microsoft account than the one you're currently logged in with. Please try logging in with any other emails you may have used during migration! ^NS
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I'm afraid I can't see right away who you've already contacted. Just in case though, try reaching out to us at msft.it/6019wKnTW. Our Marketplace team can take a look and see if there's anything they can help with. ^NS
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Definitely contact us at msft.it/6018wKV5A, and our Realms team can look into this for you. ^NS