Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It looks like one of our agents was able to reply to you on Thursday, 2/17. Please check your inbox around that date and look for emails from support@minecrafthelp.zendesk.com. ^NS
Our Support emails come from a different address than things like verification or password reset emails. Please double check spam and junk folders, and make sure msft.it/6012w3avr and msft.it/6013w3avT are not blocked. ^NS
Please try logging in with the same email that was used on your Mojang account. Often a new Microsoft account can be created accidentally during the migration process! If you're still not having any luck, contact us at msft.it/6018w3aVG so we can check it out. ^NS
Sorry to hear those emails aren't arriving! First, try requesting them from a different browser, and make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
You can purchase the game directly from our site here! msft.it/6011w3aKV There may be an option to subscribe via Game Pass, you would click "Join for $1 for first month" if you wanted to go that route. For a one-time purchase, click the "Buy Minecraft" button. ^NS
Thanks for sending that over! Since you're seeing this error, go ahead and contact us at msft.it/6010w3v2Y so we can help out further. Be sure to include this screenshot! ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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Make sure to log in using the "Microsoft Login" option, and use the same email used to purchase the game. ^NS
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Unfortunately we're not able to assist with modded versions of the game: that software is not managed by us, so we can't accurately troubleshooot. However, if you're getting that error on vanilla Minecraft, please do send us a message at msft.it/6012w3Qt6! ^NS
Errors like this are often caused by connection issues. As a first step, please check our FAQs for connection troubleshooting msft.it/6015w3Qkc . ^NS
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Payment errors can happen for a number of different reasons, so it's often hard for us to pin down on our end. Please check msft.it/6019w3QnD and try these troubleshooting steps as a first step! ^NS
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The best way to find this is to find your purchase confirmation email from Mojang (if you're playing Java Edition). You can also look for other emails such as password resets that might have been close to the signup date. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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Check out this article for tips on finding your transaction ID: msft.it/6013wMUk5 If you aren't able to find it, just leave that field blank for now. When an agent replies, they'll let you know if they need any other info. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011wMWWf ^NS
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Go ahead and contact us at msft.it/6018wMWc8, and include the error you're seeing. We'll be happy to help out from there! ^NS
That's definitely odd! It seems to be working on our end. Can you try opening the link in a different browser? If that doesn't work, go to msft.it/6018wMWjY, click Support in the upper right, then scroll down and click Contact. ^NS
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We may not have received your request. Please send us a new ticket at msft.it/6019wMWOZ, and an agent will get back to you as soon as possible. ^NS
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