Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6014wExMa. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015wExMx ^FF
To keep your information secure, please complete our request form at msft.it/6011wEv5c so we can quickly and safely assist with your question! ^FF
Minecraft Support can only process refunds for realms that have been purchased on Java Edition. Please reach out to the platform in which your purchase was initially made. If you're not sure, then you can reach out to our Support for further help: msft.it/6018wEvpi. ^FF
You should flesh this out a bit more and then add it to the suggestions page! That way devs and other players can see your idea: msft.it/6018wD596 ^TK
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Please feel free to submit any suggestions at msft.it/6015wDdvR! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6016wDdvr ^NS
It's a bit confusing, but 1.18.10 is actually the latest update, and 1.18.2 was the previous version. Make sure everyone you're playing with has the latest update! ^NS
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There was a game update recently, which can cause that error message. Make sure everyone has updated their game, especially the Realm owner. ^NS
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You'll need to migrate each Java Edition profile to a different Microsoft account. However, you don't need to migrate to the same email! You can migrate one to your existing Microsoft account, and migrate the other to a Microsoft account under a totally different email. ^NS
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If you have security questions, try updating your email at msft.it/6011wDJgX. If you don't remember your security questions or don't have them, please send us an email at msft.it/6012wDJgk so we can assist! ^NS
Please contact us at msft.it/6015wDy0L, and we can investigate this for you. ^NS
Can you tell us a bit more about your issue? If you are seeing any specific error messages, be sure to include that to help us out. ^NS
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If you have security questions, try updating your email at msft.it/6018wDyS8. If you don't remember your security questions or don't have them, please send us an email at msft.it/6019wDySD so we can assist! ^NS
Each Microsoft account can only have a single copy of Java Edition. Depending on a couple factors, there are different approaches we can take. When did you purchase the new copy? ^NS
If you haven't received a transaction ID, it's likely the payment failed on our end. Please see msft.it/6016wDy3I for more information on this, and for troubleshooting steps. ^NS
If you have security questions, try updating your email at msft.it/6013wDH5c. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014wDH5Y so we can assist! ^NS
If you need help accessing her previous Microsoft account, you'll need to reach out to Microsoft Support: msft.it/6010wDGfi. If the game was purchased on the wrong account, and you can't log in, send us a message here: msft.it/6011wDGfc ^NS
Please contact us at msft.it/6012wDGxn and we'll see if there's anything we can do to help. If you don't have your transaction ID, just leave that field blank, and we'll let you know what info we need! ^NS
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I would first recommend trying to update your email at msft.it/6010wDGUQ. If you don't remember your security questions or don't have them, please send us an email at msft.it/6011wDGUv so we can assist! ^NS
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Please contact us at msft.it/6014wDGcg so we can look into this for you! ^NS
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Go ahead and contact us at msft.it/6012wDGRQ, and we'll see what we can do to help! ^NS