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Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6016w6796 so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6018w67g2 so we can quickly and safely assist with your question! ^FF
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To keep your information secure, please complete our request form at msft.it/6011w67gl so we can quickly and safely assist with your question! ^FF
Sorry about any delay you're encountering. We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
If you're seeing any error messages when trying to renew your Realm, then please reach out to our Support team, and one of our Realm Specialists will be able to check into this for you: msft.it/6018w67jn. ^FF
To keep your information secure, please reach out to Support at msft.it/6010w67bY so we can quickly and safely assist with your account. ^FF
Unfortunately, you won't be able to access the game if your Xbox Live account has been banned or suspended. Please reach out to Microsoft Support at msft.it/6011w67ZB for help with your Xbox account. ^FF
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Mojang accounts that have migrated use the privacy settings of an Xbox Live account, which can be adjusted from the Xbox Live account itself. For more information on how to do this, check out our FAQ here: msft.it/6013w67VU. ^FF
If you're not receiving any password reset emails, then please complete our request form at msft.it/6010w67T0 so we can quickly and safely assist with your account! ^FF
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If you're seeing a Glowstone error code, please reach out to our Support team at msft.it/6014w67Tw and one of our technical specialists will be able to help troubleshoot this issue with you. ^FF
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It sounds like you might've experienced a failed or pending purchase issue: msft.it/6010w67rO. If you received a transaction ID for any of these charges, then please reach out to our Support, so we can look into this further for you: msft.it/6014w67rr. ^FF
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Please have your friend reach out to us directly if they haven't yet received the option to migrate their account: msft.it/6011w67RR. ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6018w67Pr. ^FF
In that case, please reach out to our Support team at msft.it/6017w673L. Make sure to include the error message that pops up when you attempt to purchase, so that one of our agents can investigate further for you. ^FF
The Migrator Cape is only available for Java accounts created before December 1, 2020. If your account was created on or after that date, your account is not eligible to receive the cape. ^FF
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Please have your friend contact our Support team by filling out our form at msft.it/6015w67KP in order to keep his info secure. ^FF
Your best option would be to transfer your worlds using a Realm. More info on this can be found in our FAQ here: msft.it/6010w67J8. ^FF
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Sorry for any delays that you're experiencing! We do try to answer tickets in the order that they came in as quickly as possible. If you've received a ticket number, we can check in on the status of it for you. Please just let us know! ^FF
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Hey there, if you're not receiving any password reset emails, then please complete our request form at msft.it/6017w67GP so we can quickly and safely assist you with your account! ^FF