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Redmond, WA
Joined January 2013
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For Realms Plus refunds, you'll need to reach out to the platform where the subscription was initially purchased from (Xbox, PlayStation, iOS, etc.). If you need assistance with a Java Realm subscription, then our team can assist you with a refund: msft.it/6013w671D. ^FF
If you need assistance with updating your Minecraft email, then please complete our request form at msft.it/6012w67DY so we can quickly and safely assist with your question. ^FF
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If you have security questions, you can update the email on your account at msft.it/6018w64Wn. If you don't remember your security questions or don't have them, please send us an email at msft.it/6019w64WX so we can assist! ^NS
The Jira site (msft.it/6011w64ZX, if you want to double check it's the right URL) is definitely the right place to report bugs. If you're having any trouble logging in or creating an account, please wait a while and try again later. ^NS
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If the purchase was made after Dec 1, 2020, then it started out as a Microsoft account. (Mojang accounts could only be created prior to that date.) If that's the case, then you don't need to migrate, and you're all set! ^NS
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That's definitely odd. If you're in the US, can you try this link instead? msft.it/6019w64VJ (We can grab a link for a different country too if you need.) If that link isn't working either, go ahead and contact us at msft.it/6015w64VP so we can investigate. ^NS
Please contact us at msft.it/6010w64TO and we can certainly look into this for you. ^NS
It looks like this may be a login issue with a Microsoft account, so you would need to contact Microsoft Support for assistance at msft.it/6015w64rU. Unfortunately Minecraft Support doesn't have access to those account management systems. ^NS
Go ahead and contact us at msft.it/6012w64Rp, and our Tech team can check this out for you. ^NS
Can you give us some more information about the issues you're seeing? You can also check out this article for some FAQs and troubleshooting-- msft.it/6010w64uC for Java, and msft.it/6011w64uh for Bedrock. ^NS
If you purchased Java Edition before Dec 1, 2020, then you'll be able to migrate and be eligible for a Migrator cape. If you purchased Java more recently though, you started off with a Microsoft account so you would not be eligible for the cape. ^NS
Go ahead and contact us at msft.it/6017w64Mc ! Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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Go ahead and contact us at msft.it/6016w64ME ! We'll be happy to check that out for you and see what we can do to help. ^NS
Please double check your connection, and try again on a different browser. If you're not having any luck and you need more help with your Realms account, contact us at msft.it/6011w64zV so our Realms team can check it out. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6018w64J0 for Java, or msft.it/6014w64JA for Bedrock. ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6011w64Jc for Java, or msft.it/6012w64JY for Bedrock. ^NS
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Can you give us the number for your latest ticket? We would be happy to check on that and offer any clarification if we can! ^NS
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Please contact us at msft.it/6019w64Hv, and our Realms team will look into this for you. ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6015w64Ex. ^NS
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Sadly we're not able to provide any information on upcoming updates or news that is not publically available. All available info on game updates can be found at msft.it/6019w64DN. ^NS