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Redmond, WA
Joined January 2013
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It sounds like you may have a Legacy account. First, please try requesting a password reset to any emails you might have used. If you're not having any luck, contact us at msft.it/6012w6q0G, and we'll see what we can do to help. ^NS
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Go ahead and contact us at msft.it/6015w6qtS, and include this screenshot. We'll be happy to help! ^NS
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We have a helpful article here msft.it/6014w6qUK that answers a lot of common questions! If you don't find your answer there, feel free to write to us at msft.it/6015w6qUz so we can investigate. ^NS
Go ahead and contact us at msft.it/6018w6qmo, and our Tech team can invesitgate for you. ^NS
Can you please send this screenshot to us at msft.it/6019w6qcf? Our Tech team can investigate and see if it's something we can help with. ^NS
Can you take a screenshot of that error, and send it to us at msft.it/6013w6qiS? That way we can check out the screenshot securely and see what's causing the issue. ^NS
As long as the download was from msft.it/6012w6qgQ, then we can assure you it's safe! Your computer may have a more strict security system that is causing that message. You can adjust the settings to allow this download, and you can always change the settings back. ^NS
Feel free to share your suggestions and feedback for Minecraft at msft.it/6019w6Y1L! ^FF
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To keep your information secure, please complete our request form at msft.it/6017w6YBb so we can quickly and safely assist with your question! ^FF
One of our Realms specialists can help you with creating your realm for you! Please complete our request form at msft.it/6017w6Y67 and make sure to include your proof of purchase for this realm, so that we can quickly and safely assist you with your account. ^FF
If charges appears on your account but you didn't receive the game/transaction ID for each charge in an email from Mojang, then this might mean that your payment has failed. More info can be found here: msft.it/6015w6ch7. ^FF
For reports of this nature, we will need you to please file a case review: msft.it/6012w6cCy. ^FF
The ticket number should be a string of 7 digits (i.e. 3456789). If you got an automated message, try replying directly to it and letting us know you still need help. If you're able to locate your ticket number, please let us know so that we can check on the status for you. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6016w6c46. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6017w6c4B ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6019w6cNc. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010w6cNY ^FF
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This is something we can assist you with. Pease complete our request form at msft.it/6011w6c2J so we can quickly and safely assist with your question! ^FF
That's no good! Please complete our request form at msft.it/6012w6cFg so we can quickly and safely assist with your question. ^FF
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I am sorry but we're not able to assist you with your account. We do not support gifting/selling/or buying accounts as it goes against our terms of service. ^TK
Sounds like it was a failed payment that didn't process the game purchase. You can read about it more here: msft.it/6011w6guv ^TK