Hey there I'd be more than happy to help lead you in the right direction. Can you confirm what version and for what console you purchased Minecraft for? ^NQ
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NQ
Please visit our bug report site to see if the problem has already been reported: msft.it/6010wBGlo. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011wBGlU ^NQ
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NQ
For help connecting to the Realms worlds please visit ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^NQ
For help with your Realms connection visit://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting for help. ^NQ