Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6015w6gzB so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at msft.it/6015w6gK3 so we can quickly and safely assist with your question! ^TK
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All available info on game updates can be found at msft.it/6012w6gH4. ^TK
Please send us an email at msft.it/6018w650G and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Unfortunately, there isn't a way to port them over. If you are having Marketplace issues please check out this faq: msft.it/6018w65QA ^TK
Hello, you will not get Bedrock edition free if you purchase the Minecraft: Java Edition.
I also am not sure how to answer your second question. Please clarify.^TK
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To keep your information secure, please complete our request form at msft.it/6018w65sg so we can quickly and safely assist with your question! ^TK
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If you submitted a ticket you should see a ticket number sent to your email. I suggest sending another one in this case if you didn't get a ticket nuber. ^TK
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Thanks for sending in that ticket! You will need to wait for assistance through ticket but if you send me that ticket number I can take a look to make sure it made it into the correct queue. ^TK
If you're seeing demo mode only, that likely means you're loggin in with the wrong credentials. msft.it/6019w65oU for help. ^TK
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A screenshot might help us solve this! Please send us a screenshot at msft.it/6018w6jEO so we can safely assist with your question. ^NS
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It's possible we may not have received your latest reply. Can you send us the ticket number? We can check on the status for you. ^NS
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Hm, that first issue may be a bug. Please search our bug tracker for a matching report: msft.it/6014w6bhp. For the Wither, this sounds like how the fight is supposed to go. If it's taxing on your device, I would first recommend adjusting your settings for performance! ^NS
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As a first step, please check out msft.it/6016w6b4M for troubleshooting steps. ^NS
I definitely understand how that could be frustrating. Unfortunately the Support team doesn't handle bugs; the best place to check for updates is the bug report page that you linked. If you have new information about the issue, feel free to add a comment. ^NS
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Payment errors can happen in different steps of the payment process and be caused by a number of reasons, so they're sometimes hard to troubleshoot. However, we also recommend trying in a different browser or clearing your cache. ^NS
Thanks for trying all those steps, I'm sorry you're still running into the same issue. Definitely contact us at msft.it/6010w6btj if you haven't already, and our Realms team can look into this for you. ^NS
Since you've migrated, the old password reset won't work. Make sure to select "Microsoft Login" in the launcher, and click "Forgot password" from that screen instead. Or, check out this Microsoft article for other methods: msft.it/6014w6bSw ^NS
It's hard to say what's causing the issue without seeing your account. Go ahead and contact us at msft.it/6011w6biB with your account information so we can look into this for you! ^NS
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That's definitely no good! Please send in a ticket at msft.it/6015w6bgx, and our Realms team will check that out for you. ^NS
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