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Redmond, WA
Joined January 2013
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
For your first issue, check your Audio settings in-game and make sure "Jukebox/Note Blocks" is turned up. For your second issue, I don't think I fully understand the issue. Can you explain a bit more about when this lag happens? ^NS
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That sounds like a cool addition! Please feel free to submit any suggestions like this at msft.it/6017w6bkR. Check out this article if you have questions about submitting or searching for suggestions: msft.it/6018w6bkr ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
In this case, it sounds like the payment failed and did not go through on our end. In this case, the charge should be temporary. Please see msft.it/6013w6bVx for more details and troubleshooting info! ^NS
If you purchased the Bedrock version, then you purchased through the Microsoft Store! If that's the case, you can redownload the game from the Store as well. Make sure to log in with the same Microsoft account used to buy the game. ^NS
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To keep your information secure, please complete our request form at msft.it/6014w6TdQ so we can quickly and safely assist with your question! ^FF
For reports of this nature, we will need you to please file a ticket: msft.it/6016w6Tdm. ^FF
Please complete our request form at msft.it/6018w6Tjg so that one of our Realms specialists can quickly and safely assist with your question! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6017w6TjB. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018w6Tj8 ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6016w6Tbq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6017w6TbS ^FF
To keep your information secure, please complete our request form at msft.it/6013w6Tbd so we can quickly and safely assist with your question! ^FF
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015w6Tbz. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6014w6Tw0. ^FF
If you're still experiencing this issue, please complete our request form at msft.it/6019w6TkU so that one of our technical specialists will be able to assist you further. ^FF
Please complete our request form at msft.it/6016w6Tn0 and one of our Realms specialists will be able to look into this case for you! ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6013w6Tnd. ^FF
One of our technical specialists can look further into this issue for you. Please reach out to our Support at msft.it/6018w6Tnk and we'll get back to you as quickly as we can! ^FF
Make sure that JavaScript is enabled and that you are not blocking JavaScript for google domains. Also, try clearing your browser cache/cookies, or using a private browsing window.
You should also disable any VPNs you may have running. Let us know if this issue persists! ^FF
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Sorry about that! You should be able to view this page:msft.it/6016w6Tpw. Though it sounds like you might be encountering a bug. Check out our bug site to see if it's been reported: msft.it/6017w6Tpb. You can upvote if the issue hasn't been resolved. ^FF