Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6015ZhuML. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016ZhuM0 ^FF
If you have multiple PSN accounts, please make sure that you are using the correct Microsoft account for each specific PSN account. You can also try to link a different Microsoft account which has not been linked to any PSN account. See msft.it/6018ZCAOe for more info ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6014ZCAB0 and we will assist. ^NS
Thanks for sending that over! I can confirm we received your reply on Wednesday. The ticket is still assigned to an agent, although they may be out of the office currently. They'll definitely get back to you just as soon as they can! ^NS
If you have security questions, you can change your email at msft.it/6017ZCfN5. If you don't remember your security questions or don't have them, please send us an email at msft.it/6018ZCfNg so we can assist! ^NS