Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Since your first post sounds most like a bug, we would encourage you to visit our bug report site as Support doesn't handle any of the bugs. Please see msft.it/6014Z7MQs for information on how to search the bug site and other FAQs. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6018Z728j for Java, or msft.it/6019Z728d for Bedrock. ^NS
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Please feel free to submit any suggestions at msft.it/6010Z72Bn! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6011Z72BX ^NS
For now, go ahead and select any category that seems close enough. Once an agent is assigned to your ticket, they will redirect it appropriately! ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6014Z7Ftn ^NS
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Please see msft.it/6016Z7Fsw for help with payment issue troubleshooting. ^NS
If you're having trouble with a purchase from the Marketplace, please see msft.it/6012Z7Fwr for troubleshooting steps. ^NS
Unfortunately we don't have a system like that set up. However, emails from Support come from a different domain than our system emails, which should help! For example, password resets would come from noreply@mojang, but Support emails would come from @minecrafthelp.zendesk ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6018Z70kg ^NS
Newer accounts like this one are connected to Microsoft accounts. Please use the "Microsoft Login" option in the launcher with any emails you may have used during purchase. Please check out this article if you need help locating the right email: msft.it/6010Z70BK ^NS
Please reach out to us at msft.it/6015Z7L0l with this error message so our Tech team can help out. ^NS
And just like that, Realms are coming back online. Thanks for your patience, everyone! JHP
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@MojangStatus Realms are currently experiencing intermittent connectivity trouble. We'll let you know when things are resolved! jhp
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Please visit our bug report site to see if the problem has already been reported: msft.it/6013Z7MQS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014Z7MQs ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6018Z7MUa. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019Z7MUx ^FF
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To keep your information secure, please complete our request form at msft.it/6015Z7Mcf so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6011Z7M9v so we can quickly and safely assist with your question! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6014Z7M52. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015Z7M5N ^FF
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To keep your information secure, please complete our request form at msft.it/6015Z7Mef so we can quickly and safely assist with your question! ^FF