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Joined January 2013
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Go ahead and contact us at msft.it/6017ZfcW1 so we can help out. ^NS
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Please feel free to submit any suggestions at msft.it/6016ZfcYo! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6017ZfcYU ^NS
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Great idea! Please feel free to submit any suggestions at msft.it/6017ZfccD. Check out this article if you have questions about submitting or searching for suggestions: msft.it/6018ZfccE ^NS
Please contact us at msft.it/6012ZfczY so we can help you get logged in. ^NS
Per our privacy/security policies, we're not able to provide account information. Please try requesting a password reset to any emails you may have used, or updating the email using your security questions at msft.it/6012ZfcJC. ^NS
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You may have a Legacy account, in which case you'll need to enter your username instead of your email when logging in. Go ahead and try that first, but if you're not having any luck, contact us at msft.it/6014ZfifI so we can look into this for you. ^NS
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If you just got the automated reply, be sure to reply directly to that email. Otherwise, the system may assume that the auto response answered your questions. Once you reply, the ticket will go back into our queue so one of our agents can help. ^NS
Go ahead and contact us at msft.it/6017Zfiq9 so our Realms team can look into this for you. ^NS
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
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Realms are linked to accounts, make sure you're logged in with the right account to access those. Individual worlds are locally saved though; check out this article for more information about backing up and recovering those: msft.it/6017ZfikW ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016Zf9No for Java, or msft.it/6017Zf9NU for Bedrock. ^NS
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If you're only seeing the demo after migrating, this usually means you're logged in with the wrong account. Please try logging in with any other emails you may have used during migration. ^NS
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If you're just seeing the demo after migration, this usually means you're logged in with the wrong account. Please try logging in with any other emails you may have used. You can contact us at msft.it/6015Zf95v if you're not able to find the right account. ^NS
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Migrator capes are only available for Mojang accounts that have migrated to Microsoft. New accounts (created after Dec 1, 2020) started out as Microsoft accounts and are not eligible for the Migrator cape. ^NS
If you haven't received a transaction ID, this likely means the payment has failed so you'll need to try again. See msft.it/6018Zf9P8 for more information. ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6018Zf9BC. If you're still running into trouble, contact us at msft.it/6019Zf9Bh so we can investigate further. ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS