Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and reach out to us at msft.it/6011ZFljN so we can look into this for you. ^NS
All Minecraft worlds are stored locally, meaning that those files only exist locally on your computer or device. Unfortunately, this means we are unable to recover lost Minecraft worlds. We recommend reading msft.it/6013ZFlbW to save your worlds in the future ^NS
Please contact us at msft.it/6013ZFl8x and send a screenshot of your error so we can investigate. ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6013ZFYCv ^NS
All Marketplace content is tied to the account it was purchased on, and is non-transferrable. This means if you purchased content on the incorrect account, you will need to purchase it again on the proper account. Please see msft.it/6011ZFYFx for more info. ^NS
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Players have access to Minecraft Dungeons through Xbox Game Pass as long as their subscription is active. Please see this FAQ for more information: msft.it/6013ZFYaz ^NS
Please see msft.it/6011ZFYWf for troubleshooting steps and more information on the PlayStation version of Minecraft. ^NS
Go ahead and reach out to us at msft.it/6017ZFYeV so we can take a look. Feel free to include a screenshot so we can see what's causing the problem! ^NS
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6011ZFHUx. ^FF
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For technical help, please check out our help site: msft.it/6017ZFHWW ^FF
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To keep your information secure, please complete our request form at msft.it/6019ZFHmS so we can quickly and safely assist with your question! ^FF
If you've forgotten your username, you might be able to retrieve it if you saved the purchase confirmation email from Mojang (noreply@mojang.com) when you purchased Minecraft; this confirmation email would contain your username and transaction ID. ^FF
Please send us an email at msft.it/6014ZFHXy and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^FF
To keep your information secure, please complete our request form at msft.it/6019ZFHr3 so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6016ZFHuE so we can quickly and safely assist with your question! ^FF
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To keep your information secure, please complete our request form at msft.it/6010ZFH3i so we can quickly and safely assist with your question! ^FF
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To keep your information secure, please complete our request form at msft.it/6015ZFHK1 so we can quickly and safely assist with your question! ^FF
For technical help, please check out our help site: msft.it/6011ZFH8l ^FF
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For help with Realms, check out: msft.it/6014ZFHBq for troubleshooting options. ^FF
To keep your information secure, please complete our request form at msft.it/6016ZFG7g so we can quickly and safely assist with your question! ^FF