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Redmond, WA
Joined January 2013
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If you've contacted Support recently, we do apologize for any delay in hearing back from us. We're working hard to get through our backlog of requests, and we try to respond as quickly as possible in the order they were received. We definitely appreciate your patience! ^FF
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At this time, unfortunately, account linking is permanent. For help with the Microsoft account used with your PlayStation console, please make sure to reach out to Microsoft Support at msft.it/6015ZtAl5 or msft.it/6016ZtAlg. ^FF
Hey there, if you're seeing Demo Mode, this usually indicates that you're signing into the wrong account. Make sure you're signing in with the same account that was used during the game purchase, and check out msft.it/6018ZtAkK for more info about Demo Mode. ^FF
Hey there, that's definitely no fun to deal with! Please reach out to our Realms team at msft.it/6019ZtA39 and we'll be able to assist you with this issue. ^FF
Hey there, please reach out to our Support and we'll be able to look further into this for you: msft.it/6014ZtAya. ^FF
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That definitely seems strange. It's possible you might have run into a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6010ZtUor ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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That's definitely no fun. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6015ZtUgx This will also be the best place to keep an eye out for updates on any bugs. ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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Can you send us your ticket number? We'd be happy to check on the status of the ticket for you. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Usually this means you're logged in with the wrong account. Please try logging in with any other account you might have used to purchase the game! See this Microsoft article for tips: msft.it/6018ZtUKY ^NS
If you have security questions, you can change your email at msft.it/6013ZtUHf. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014ZtUHA so we can assist! ^NS
Go ahead and contact us at msft.it/6014ZtUGI. Our Tech team will be happy to look into that for you! ^NS
If you have security questions, you can change your email at msft.it/6013ZtUDZ. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014ZtUDw so we can assist! ^NS
Go ahead and contact us at msft.it/6015ZtU8T, and we'll take a look at your account! ^NS
Oh no, I can imagine that would be really disheartening. Please search our bug report site--in particular this sounds similar to msft.it/6017ZtU6P. Once you find a report that matches, please feel free to vote for the report so the devs can see how widespread it is. ^NS
I'm afraid we're not able to comment on any future updates or changes to the game. You can always keep an eye out on store pages to see if your particular platform is having a sale, though! ^NS
In this screenshot it looks like you have two instances of Minecraft open. Please select these and click "End task." Give it a few minutes, then try opening the game again. ^NS
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That's definitely no good! Go ahead and contact us at msft.it/6017ZtobP, and our Realms team will take a look for you. ^NS