Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's definitely no good to see! Can you let us know what troubleshooting steps you've tried to address the crashing issues? For entities that keep disappearing, please check out our bug site and upvote any currently existing reports on this issue: msft.it/6015ZS4Zd ^FF
If you can’t find a Marketplace item in the app after purchasing, start by making sure that you're logged into the correct account where you want these items to appear. We'd also suggest making sure your game is up-to-date, and try completely closing and reopening the game. ^FF
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It sounds like you've already reached out to our Support which is great to hear! Due to the holidays we're experiencing longer than usual wait times, but one of our agents will reach back out to you as soon as they can. Your patience is most appreciated! ^FF
It sounds like you've already submitted your issue to our Support which is great to hear! We are experiencing a longer wait due to the holidays, and we do appreciate your patience and understanding. We'll be sure to get back to you as quickly as we can! ^FF
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so we can check it out. ^NS
Check out this article if you have questions about submitting or searching for suggestions: msft.it/6012ZSwtw ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
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If you're using a VPN, try turning that off first, and delete your browser cache or try a new browser before trying again! ^NS
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All available info on game updates can be found at msft.it/6015ZSwK7. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016ZSwHQ for Java, or msft.it/6017ZSwHv for Bedrock. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6010ZSwDm ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016ZSw6p for Java, or msft.it/6017ZSw6V for Bedrock. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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All available info on game updates can be found at msft.it/6011ZSZA3. ^NS
If you have security questions, you can change your email at msft.it/6018ZSZFe. If you don't remember your security questions or don't have them, please send us an email at msft.it/6019ZSZF5 so we can assist! ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so we can help out. ^NS
If you're not able to find the solution in the FAQ, you can contact us at msft.it/6013ZSZpz so we can look into this further. ^NS
Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
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