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Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6012ZcM9e so we can quickly and safely assist with your question! ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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For help with purchase issues, please check out: msft.it/6011ZcMkR. ^FF
To keep your information secure, please complete our request form at msft.it/6013ZcMXU so we can quickly and safely assist with your question! ^FF
For assistance with Demo Mode, please check out: msft.it/6018ZcMnA for help. ^FF
Go ahead and contact us at msft.it/6018ZiSo4 and our Tech team will look into this for you. ^NS
Go ahead and contact us at msft.it/6015ZiSYh, and our Dungeons team will help out. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZiSi0 ^NS
Go ahead and contact us at msft.it/6019ZiS5t and we'll see what we can do to help. ^NS
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If you've migrated, the Mojang password reset won't work for you. Please see msft.it/6016ZiSjj for instructions on resetting your Microsoft password. ^NS
We can't swap out the versions directly. You'll need to get a refund for the Bedrock edition through the platform you purchased it. You can purchase Java Edition from here afterwards: msft.it/6015ZiSpD ^NS
If it's been that long, it's very likely we didn't receive your ticket. Please submit a new one at msft.it/6011ZiSKW and we'll help out as soon as we can. ^NS
If you're not able to play the full game, this likely means you're logged in with the wrong account. Please make sure you're logged in to the same account on your new computer and your old computer. ^NS
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
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If you're not able to play the full game, you may be logged in to the wrong account. Please try logging in with any other accounts you may have used. ^NS
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If you're not able to play the full game, this usually means you're logged in with the wrong account. Please try logging in with any other Microsoft accounts you might have used. If you haven't migrated yet, be sure to use the "Mojang Login" option. ^NS
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For security and privacy reasons we're not able to provide account support on Twitter. Please follow any directions on your ticket, and one of our agents will get back to you as soon as possible. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6017ZiqJh for Java, or msft.it/6018ZiqK6 for Bedrock. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
Go ahead and contact us at msft.it/6018ZiqGr and include your transaction ID so we can look into that for you. ^NS