Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For assistance with purchasing the Windows version of Minecraft, please reach out to Microsoft Support at msft.it/6018Z58Ni or msft.it/6019Z58Nc. ^FF
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To keep your information secure, please complete our request form at msft.it/6018Z5824 so we can quickly and safely assist with your question! ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010Z582m. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011Z582W ^FF
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You can send us your suggestion here: msft.it/6014Z582n. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011Z58Sz ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017Z58q7 ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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We have an article with step-by-step instructions that should answer all of your questions. You can check it out here: msft.it/6017Z58qT ^NS
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We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. Please take that into consideration when corresponding and avoid submitting duplicate requests for the same issue. ^NS
Please see this article for steps on cancelling a Realms subscription: msft.it/6016Z56Bm ^NS
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Platforms do not coordinate sales and distribution; unfortunately, if you wish to play on a different platform you will have to purchase a new license. ^NS
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We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. Please take that into consideration when corresponding and avoid submitting duplicate requests for the same issue. ^NS
Go ahead and contact us at msft.it/6015Zehh5, and we'll see if there's anything we can do to help. ^NS
This is usually related to the privacy settings on the Microsoft account in question. Please see msft.it/6013ZehhJ for steps and more information. ^NS
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For reports of this nature, we will need you to please file a ticket. msft.it/6019ZehCH ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017Zeh7b ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6010Zeh7p and we will assist. ^NS
For any in-game suggestions, please visit msft.it/6015Zeh71 ^NS
Please wait a while and try again. If you're still not able to make the purchase, contact us at msft.it/6017ZehA7 and we'll see if there's anything we can do to help. ^NS
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