Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6013ZdQp7. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014ZdQpC ^FF
Replying to @DanielB55731494
For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6013ZdQpd or msft.it/6014ZdQpe. ^FF
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Replying to @chrisdotson9221
Please visit our bug report site to see if the problem has already been reported: msft.it/6010ZdQTm. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011ZdQTW ^FF
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Replying to @apathetic_geek
Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. If you still are unable to migrate your account, then please reach out to Support: msft.it/6014ZdQPK. ^FF
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Replying to @SupreameSkills
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZdrD2 ^NS
Replying to @lteralGoose
Please check your connection, and try clearing the cache on your browser before trying again. ^NS
Replying to @Zeljkafb
There are a number of different causes for purchase issues; unfortunately we're not always able to see them on our end. Please see msft.it/6010ZdRI0 for troubleshooting steps. ^NS
Replying to @Timkoner
I would encourage you to submit this as feedback here: msft.it/6019ZdRSP ^NS
Replying to @ndrewbiddle
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Unfortunately, if you wish to play on a different platform you will have to purchase a new license. ^NS
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Replying to @kadel_angel
As a first step, please check our FAQs for connection troubleshooting: msft.it/6018ZdRXE. ^NS
Replying to @fordness11
Please contact us at msft.it/6012ZdRR6 and our Tech team will see if there's anything they can do to help. ^NS
Replying to @teller_tunde
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
Replying to @JoHo03884925
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. Thanks for your patience while we get back to everyone! ^NS
Replying to @ahoge_koji
Go ahead and contact us at msft.it/6016ZdR6A, and our Tech team will look into that for you. ^NS
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Replying to @MagicalAaron
Unfortunately Support doesn't have specific dates for this; however, you will need to migrate your account or risk not being able to play the game. You do still have plenty of time, though! Keep an eye on our FAQ for updates as we go forward: msft.it/6013ZduCJ ^NS
Replying to @KaitoCookies
I would first recommend trying to sign into a different Microsoft account just to be thorough. If you've already tried this and are still seeing the demo mode, please contact us at msft.it/6018Zdups so we can look into this. ^NS
Replying to @Matthew80387469
Go ahead and contact us at msft.it/6019ZdPF9 so we can help out. ^NS
Replying to @ozaleta2110
The Migration cape is only available for players with Mojang accounts who have migrated to Microsoft. Mojang accounts could only be created before Dec 1st 2020, so if you purchased after that date, you started out with a Microsoft account and are not eligible for the cape. ^NS
Replying to @AltsAlejandro
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
Replying to @KingdeKai
I would encourage you to submit this as a suggestion at our feedback site: msft.it/6015ZdPjW ^NS