Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6013ZdQp7. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014ZdQpC ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6013ZdQpd or msft.it/6014ZdQpe. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010ZdQTm. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011ZdQTW ^FF
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Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. If you still are unable to migrate your account, then please reach out to Support: msft.it/6014ZdQPK. ^FF
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZdrD2 ^NS
There are a number of different causes for purchase issues; unfortunately we're not always able to see them on our end. Please see msft.it/6010ZdRI0 for troubleshooting steps. ^NS
I would encourage you to submit this as feedback here: msft.it/6019ZdRSP ^NS
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Unfortunately, if you wish to play on a different platform you will have to purchase a new license. ^NS
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As a first step, please check our FAQs for connection troubleshooting: msft.it/6018ZdRXE. ^NS
Please contact us at msft.it/6012ZdRR6 and our Tech team will see if there's anything they can do to help. ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. Thanks for your patience while we get back to everyone! ^NS
Go ahead and contact us at msft.it/6016ZdR6A, and our Tech team will look into that for you. ^NS
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Unfortunately Support doesn't have specific dates for this; however, you will need to migrate your account or risk not being able to play the game. You do still have plenty of time, though! Keep an eye on our FAQ for updates as we go forward: msft.it/6013ZduCJ ^NS
I would first recommend trying to sign into a different Microsoft account just to be thorough. If you've already tried this and are still seeing the demo mode, please contact us at msft.it/6018Zdups so we can look into this. ^NS
Go ahead and contact us at msft.it/6019ZdPF9 so we can help out. ^NS
The Migration cape is only available for players with Mojang accounts who have migrated to Microsoft. Mojang accounts could only be created before Dec 1st 2020, so if you purchased after that date, you started out with a Microsoft account and are not eligible for the cape. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
I would encourage you to submit this as a suggestion at our feedback site: msft.it/6015ZdPjW ^NS