Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
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If you have an older Mojang account, make sure you sign in using the "Mojang Login" option in the launcher. If you're still unable to log in or if you keep seeing this error, please contact us at msft.it/6016ZdPH0 so our Tech team can help. ^NS
As a first step, please make sure that your game is up to date and running the latest version of Minecraft. If you're still encountering the problem, please contact us at msft.it/6019ZdOhV so we can investigate. ^NS
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Go ahead and contact us at msft.it/6012ZdOL2, and we'll see what we can do to help. In the meantime, please check out our Help pages to see if you can find a solution here: msft.it/6013ZdOLN ^NS
We are not able to provide transaction IDs. Please see this article to see if you can recover your transaction ID: msft.it/6018ZdOqy If you need assistance recovering your account, contact us at msft.it/6019ZdOqJ. ^NS
It seems that you're logged in to the launcher and the Microsoft Store with different accounts. Please check the error message at the bottom of your launcher, and you should see a link to review your accounts. ^NS
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Please contact us at msft.it/6013ZdOMX and we can certainly look into this for you. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6018Zd3hi ^NS
Unfortunately, we are not able to directly swap out copies of the game. Your friend will need to contact us here msft.it/6015Zd37t with her transaction ID, and we'll see if we can offer a refund so she can buy the correct version! ^NS
We're unable to provide the email address on an account; however, Microsoft accounts don't need to have a Hotmail email. They can also be created with Gmail, Yahoo, and so on. Please try logging in with your other email address to locate your account. ^NS
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Can you describe the issue you're having so we can point you in the right direction? You can also check our Help pages here: msft.it/6013Zd3d9 ^NS
Please see our Content Creation and Broadcasting Terms of Use and Guidelines for more information: msft.it/6019ZdMxF ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZdMcs ^NS
Since you've migrated from a Legacy account directly to a Microsoft account, this means a Mojang account was not created in this case. To find your date of creation, please check your emails for the receipt or confirmation email! ^NS
Since you use a Microsoft account to log in, please contact Microsoft Support directly and they will be able to assist. msft.it/6011ZdMZS ^NS
Please ensure that you're using the same account you used to purchase the game. Keep in mind the game license cannot be transferred between different consoles; for example if you purchased the PlayStation version, you can only install that copy on other PlayStation devices. ^NS
If you have security questions, you can change your email at msft.it/6013Zdzf1. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014ZdzfG so we can assist! ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
Go ahead and contact us at msft.it/6011Zdz0X, and our Tech team will look into this for you. ^NS
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