Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015ZjYSX. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016ZjYSk ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6014ZjYUY. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015ZjYUl ^FF
Please contact us at msft.it/6017Zj1ZP so we can look into this for you. ^NS
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Go ahead and contact us at msft.it/6016Zj1nC and our Tech team will look into this further for you. ^NS
Can you check if you received a transaction ID from Mojang? If you did, your purchase was successful and you can try logging in again. If not, the purchase didn't go through on our end, so you can try again. Please see msft.it/6012ZjETw for more info. ^NS
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Please check our FAQ for common migration issues: msft.it/6019ZjEOX ^NS
It looks like this is an issue with your Microsoft/Xbox account (and not your Minecraft account specifically). Please
reach out to Xbox Support at msft.it/6013ZjD7B or msft.it/6014ZjD78. ^NS
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Please see if you can find a solution to any technical issues on our Help pages: msft.it/6013ZjD0P If you need a refund, contact us at msft.it/6014ZjD0u and we'll see if we can do that for you. ^NS
Please see this article for instructions: msft.it/6014ZjDWn ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6019ZjD53 ^NS
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Please see our Gift Code Issues FAQ for help msft.it/6012ZjDj0 ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6010ZjDZu! ^NS
Please check our Marketplace FAQ to see if you can find your answer here: msft.it/6012ZjDn2 ^NS
Each Microsoft account can only have a single copy of Java Edition. If your Microsoft account already has a copy, unfortunately you'll need to migrate your Mojang account to a different Microsoft account. ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
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Please contact us at msft.it/6012Zj8tg and we'll see what we can do to help. ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Go ahead and contact us at msft.it/6018Zj8l2 and we'll look into this for you. ^NS
Unfortunately we're not able to send DMs. For payment issues, please see msft.it/6015Zj8cc for troubleshooting. ^NS
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