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Joined January 2013
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Make sure you select the "Microsoft Login" option (instead of "Mojang Login") and request a password reset for your Microsoft account if you're not having any luck. ^NS
First, please have your friend double check that they're logged in with the same account that purchased the Realm. If you can confirm it's the same account, then go ahead and contact us at msft.it/6013ZngnR and our Realms team will look into that for you. ^NS
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Reselling a code does violate our Terms and Conditions. If your purchase was through a reseller website, unfortunately we won't have a record of it and can't provide support if you lose access. We have a bit more information here msft.it/6010ZngJK if you need! ^NS
Go ahead and contact us at msft.it/6013Zng6h and we'll be happy to look into this for you. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011Zn5f7 ^NS
Since we didn't create this Marketplace content, unfortunately we can't assist with this issue. Please contact the Marketplace partner who owns that pack to get support. Search for the pack item, click "See More by: Author Name” then click “Get in touch." ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6014Zn5j6 ^NS
Please check our article on multiplayer access for Xbox/Microsoft accounts: msft.it/6013Zn5w3 ^NS
Go ahead and contact us at msft.it/6012Zn5rj with that transaction number, and we'll see what we can do to help. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6019Zn5GJ ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6016Zn51m ^NS
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It sounds like this is an error related to the Windows Store. Please try contacting Microsoft Support at msft.it/6010Zn5DY, and be sure to include your error message. ^NS
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Go ahead and contact us at msft.it/6010ZneLi and our Tech team will be happy to look into that for you. ^NS
If you're not receiving password reset emails, please try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6019Znesb ^NS
New Java accounts use the security functions of Microsoft accounts. Unfortunately we're not able to make changes to this, but please see msft.it/6013ZneUv for helpful information about setting up a new child account. ^NS
Go ahead and contact us at msft.it/6012Znejq, and we'll be happy to look into this further for you. ^NS
You're welcome to submit any feedback at msft.it/6018ZnekY so the devs can check it out! ^NS
Unfortunately we're not able to assist with third party launchers or clients as they are not run by us. For more information, please visit our FAQ msft.it/6014ZndCk the application's developer. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6010ZndIe ^NS
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