Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You may need to make a backup of your world. Please see msft.it/6013ZVnTh to see if you can recover the files. ^NS
If you still need assistance, please send us a new ticket at msft.it/6015ZVn8v as we may not have received your email. ^NS
Migration capes are only available to players who purchased Java Edition before Dec 1, 2020 and have since migrated to Microsoft. If you purchased after this date, unfortunately you're not eligible for a cape. See msft.it/6011ZVVtz for more info. ^NS
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If you fully delete your Minecraft account, all the data we have collected is deleted. Third party services such as servers or NameMC should be deleted after a bit. We don't have control of this though, so please reach out to the site or server admin if needed. ^NS
We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. However, you'll definitely receive an email as soon as one of our agents is able to get back to you! ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011ZVVDc ^NS
Unfortunately, the promotion to get a code for the Windows version of Minecraft along with a Java Edition purchase ended on April 20th, 2020. As such, we will not be able to provide you with a code for Minecraft for Windows. msft.it/6015ZVVBS ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011ZVp4S ^NS
Please reach out to us at msft.it/6019ZVpFH and our Tech team will be happy to take a look. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZVpIu ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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You may be affected by a known bug. If this is the case, we suggest upvoting this bug and reviewing the report periodically to see if any new workarounds or information become available. msft.it/6011ZVpQ3 ^NS
When you submit a ticket, make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
Please check our Help pages to see if you can find a solution here: msft.it/6016ZVpco ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6011ZVpg5. ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6014ZVpjg! ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6013ZVpPH for Java, or msft.it/6014ZVpPy for Bedrock. ^NS
Please check our Help pages to see if you can find a solution here: msft.it/6018ZVpze ^NS
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