Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For help with purchase issues, please check out: msft.it/6016Zpsu6. ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
For help with Minecraft Dungeons, check out our help pages: msft.it/6011ZpszN. ^FF
Please send us an email at msft.it/6011ZpsJJ and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^FF
For help with Realms, check out: msft.it/6015Zps1V for troubleshooting options. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6019ZpsEf. ^FF
For help with purchase issues, please check out: msft.it/6013ZpsEB. ^FF
For help with purchase issues, please check out: msft.it/6011Zps8F. ^FF
Go ahead and contact us at msft.it/6014ZTNXA, and we'll check out your account! ^NS
There are a number of different reasons those payments might not be going through all the way. Please check out msft.it/6011ZTN1U for troubleshooting steps. ^NS
Do you have an older account? If so, you might have a Legacy (or Premium) account and may need to sign in using your username and password (instead of your email). Check this article for more info msft.it/6011ZTFNJ ^NS
Can you send us your ticket number so we can check? In the meantime, try requesting password resets from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
If you have a Mojang account, you should have received an email informing you about the email change. If so, make sure to dispute the change as soon as you can. Then, go ahead and contact us at msft.it/6016ZTFle so we can investigate. ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Go ahead and contact us at msft.it/6017ZT07h, and someone from our Tech team will be happy to look into that for you as soon as possible. ^NS
Next, go ahead and try requesting the confirmation code from a different browser, and make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Unfortunately if you wish to play on a different platform you will have to purchase a new license.^NS
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