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Redmond, WA
Joined January 2013
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If you have security questions, you can change your email at msft.it/6010Zrmsa. If you don't remember your security questions or don't have them, please send us an email at msft.it/6011Zrmsx so we can assist! ^NS
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If your account was created after Dec 1 2020, then you started out with a Microsoft account. Unfortunately the Migration cape is only available to players who migrated from a Mojang account. ^NS
That's definitely strange. First, please try checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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If you received an email informing you of the email change, please be sure to dispute the change first. Then go ahead and contact us at msft.it/6012ZrmTe so we can investigate. ^NS
I can confirm your ticket is in our queue. One of our agents will be happy to look into that just as soon as possible. I'm glad to hear you were able to make those changes--be sure to add security questions to further secure your account if you haven't yet. ^NS
If you have security questions, you can change your email at msft.it/6016ZrltQ. If you don't remember your security questions or don't have them, please send us an email at msft.it/6017Zrltv so we can assist! ^NS
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To keep your information secure, please complete our request form at msft.it/6018ZrloA so we can safely assist with your question! ^NS
Go ahead and contact us at msft.it/6011ZrlYd and we'll be happy to check that out for you. ^NS
Can you send us your ticket number? We would be happy to check on the status for you. In the meantime, make sure to reset your password and update your security questions (instructions here! msft.it/6012Zrleg). ^NS
If you got the update on one console but not the other, there may be an issue with the console itself. Please check out Xbox Support here: msft.it/6014ZrlVn and see if you can find a resolution. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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It looks like one of our agents was able to get back to you a bit after you sent us this tweet! Please let us know if you're not seeing the email though, and we can try sending it again. ^NS
If you have security questions, you can change your email at msft.it/6010ZrlBr. If you don't remember your security questions or don't have them, please send us an email at msft.it/6011ZrlBT so we can assist! ^NS
Go ahead and contact us at msft.it/6015ZrY7h, and we'll be happy to look into this further for you. ^NS
If you're seeing the demo mode, this usually means you're logged in with the wrong account. Please try logging out and logging back in with the account you bought the game with, or the account you migrated to. ^NS
Go ahead and contact us at msft.it/6015ZrYaF, and someone from our Tech team will be happy to check that out as soon as they can. ^NS
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