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Redmond, WA
Joined January 2013
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If you didn't receive a transaction ID, this likely means the payment failed. Sometimes banks will display the charge temporarily, but failed payments should disappear within a few days. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011ZrYRV ^NS
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If you need access to the Microsoft account, please contact Microsoft Support at msft.it/6017ZrYP5. If you migrated to the wrong Microsoft account, please contact us at msft.it/6018ZrYPg and we'll see if there's anything we can do to help. ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
The Migration cape is only for players who migrated from a Mojang account to a Microsoft account. Accounts created after Dec 1 2020 started out as Microsoft accounts, so unfortunately these aren't eligible for the cape. ^NS
If you have security questions, you can change your email at msft.it/6010ZrcIa. If you don't remember your security questions or don't have them, please send us an email at msft.it/6011ZrcIx so we can assist! ^NS
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Go ahead and reach out to us at msft.it/6019Zrctv, and someone from our Tech team will help out as soon as possible. ^NS
We don't have a specific estimate for wait times, but we are definitely replying to everyone as quickly as we can. Thanks again for your patience! ^NS
For mod questions, please visit msft.it/6011Zrc5l or contact the mod's developer. ^NS
Sorry to hear about that! Can you describe the issues you're having, and any error messages you see? ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
If you're only seeing the demo mode, this usually means you're not logged in with the right account. Please try logging out and logging back in with a different Microsoft account! ^NS
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Thanks for sending this over! It looks like the agent provided information on how to log in to your Legacy account. Use "Mojang Login," then enter your username and password--not your email! Please review the ticket for more detailed info. ^NS
If you're not able to find an answer on the Help site, you can contact us at msft.it/6019Zria1 and one of our Dungeons agents will help out as soon as possible. ^NS
When you first open Minecraft, please allow the game to load for at least a full 1-2 minutes; you should be automatically logged in to your Microsoft account. If you still aren't logged in after 5 minutes, try restarting Minecraft. ^NS
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For help with purchasing issues check out our support site here msft.it/6010ZRoKY ^NQ
New lighting would be cool! Please create a suggestion over at msft.it/6014ZRoys ^NQ
To keep your information secure, please complete our request form at msft.it/6017ZRo1X so we can quickly and safely assist with your question! ^NQ