Sorry to hear you lost your animals. For troubleshooting please check out ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^NQ
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NQ
Sorry to hear you haven't received a response yet , please try sending in another ticket request. To keep your information secure, please complete our request form at msft.it/6016ZRmMQ so we can quickly and safely assist with your question! ^NQ
Please look into our Realms Troubleshooting site for help ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^NQ