Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Unfortunately each Mojang account must be migrated to a separate Microsoft account. If you're migrating to separate accounts and are getting a different error with the number, then reach out to Microsoft Support to see what's causing that error msft.it/6012ZT0cs ^NS
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For privacy reasons we're not able to provide in-depth account support on this platform. Please make sure you have disputed the email change to help secure your account, and then contact us at msft.it/6017ZT0bc so we can investigate your account. ^NS
If you've already checked your junk/spam folder and made sure your email is not blocking or filtering emails from noreply@mojang.com, then go ahead and contact us at msft.it/6012ZT0pi so we can investigate. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
If you have a Mojang account and have not yet migrated, then make sure you select the "Mojang Login" option in the launcher. If you're still having trouble, go ahead and contact us at msft.it/6018ZT0KC so we can check out your account and help! ^NS
Seeing the demo version usually means you're not logged in with the correct account. Make sure you're signing in with the correct option (Mojang or Microsoft login) and double check which account is linked to your game. ^NS
Thanks for sending that over! I checked this out, and it looks like one of our agents was able to locate one of your older tickets and reply to that, which is great to see. They'll be able to help out from here! ^NS
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You're welcome to submit suggestions like this at our feedback site here: msft.it/6014ZTLgQ This way the devs can check it out! ^NS
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Is your account set up as a child account? If so, you may need to adjust the privacy settings to allow multiplayer. Check out this article for instructions: msft.it/6011ZTLj5 ^NS
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Please send us an email at msft.it/6017ZTMcd and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
To keep your information secure, please complete our request form at msft.it/6015ZTM9z so we can quickly and safely assist with your question! ^TK
Since you purchase the game on Android you will need to reach out to Google support to look into where the game you purchased went. msft.it/6013ZTMRB ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6018ZTzhM. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019ZTzh3 ^TK
Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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Unfortunately I'm not able to provide a specific start time at the moment. Please try again later, and I hope it will be available for you soon! ^NS
You definitely don't need to purchase the game again to play it on a new computer! Please be sure you're logged in with the same account you used to purchase the game. (Or the account you migrated to.) ^NS
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Go ahead and submit a new one--make sure it's through msft.it/6015ZrWmL, as that's the most updated page. It may be worth trying from a different browser as well! ^NS
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If you've got a suggestion for the game, please submit it at msft.it/6019ZrW31 so the devs can check it out. ^NS
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