Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience. ^FF
If you've already purchased Minecraft and are playing on a new PC, you can download the game here: msft.it/6015ZOl9h and log into either your Microsoft or Mojang account. ^FF
Please send us an email at msft.it/6018ZOlT8 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^FF
For technical help, please check out our help site: msft.it/6016ZOlOe ^FF
For technical help, please check out our help site: msft.it/6016ZOlzG ^FF
To keep your information secure, please complete our request form at msft.it/6019ZOYhX so we can quickly and safely assist with your question! ^FF
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As a first step, please check our FAQs for connection troubleshooting: msft.it/6019Z3ICR. ^NS
Go ahead and contact us at msft.it/6013Z3IfH, and we'll see what we can do to help! ^NS
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If you didn't receive a transaction ID from Mojang, this likely means the payment failed and your card is displaying a temporary charge. Please see msft.it/6010Z3INy for more information. ^NS
This is often related to privacy settings. Please see our article on privacy settings and parental consent for Microsoft accounts here: msft.it/6017Z3IIP ^NS
Our Tech team can definitely look into that for you. Please send us a message at msft.it/6015Z3I55 and we'll get back to you as soon as possible! ^NS
If you haven't already, be sure to reply to the auto response. That will ensure your ticket gets sent back to our queue, and one of our agents will get back to you just as soon as possible. ^NS
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Go ahead and contact us at msft.it/6017Z3IPP, and we'll be happy to investigate. ^NS
Go ahead and contact us at msft.it/6014Z3IKM then, and we'll be happy to look into that further for you. ^NS
That's definitely no good. Can you send us a screenshot of the error you're seeing? (Just be sure to block out any personal info!) ^NS
This doesn't seem like one of our usual ticket numbers. Were you chatting with one of our Minecraft Experts? They might have their own ticket numbers, which could explain yours. If so, you can always request to be escalated to the Support team. ^NS
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Oh no, that's no good! Please contact us at msft.it/6010Z3xGp, and our Marketplace team will look into that for you. ^NS
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Go ahead and submit any suggestions here msft.it/6018Z3aJ4 so that the devs can check it out! ^NS