Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and contact us at msft.it/6017Z3vCf, and someone from our Marketplace team will be happy to look into that for you. ^NS
That's no good! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6015Z3vNZ ^NS
Mojang accounts actually aren't able to link to Bedrock; you would have received a code to redeem it on a Microsoft account. Since you're not seeing it here, this likely means you redeemed it on a different account. Try switching to a different account to see if that helps! ^NS
Go ahead and contact us at msft.it/6015Z3QmF, and someone from our Tech team will be happy to look into that for you. ^NS
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015Z3QYR! ^NS
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Can you send us your ticket number? We'd be happy to check on that and see if we can provide some more information. ^NS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. If you send us your ticket number, we can double check to make sure it's in our queue. ^NS
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We support Bedrock Edition as well! Please let us know what we can help with. In the meantime, you can also check our Help Center to see if you can find an answer here! msft.it/6013Z3QVt ^NS
That's really disappointing, I'm sorry to hear about that. Please search our bug tracker for this, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6014Z3Q6y ^NS
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Please reply to the ticket with as much of the information as possible. Even if you don't have everything, the account specialists will gladly try to verify with any information you're able to provide! ^NS
Unfortunately we do need to defer to our account specialists for issues like this. Please review your ticket for details, and feel free to reply or open a new ticket if you find any new information about your account. ^NS
No worries, I hope that helped! Since you did mention Bedrock specifically, this is actually a better link for you: msft.it/6017Z3tnV This will lead you to the current list of Bedrock bug reports so it will be more straight forward to search. ^NS
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I'm afraid I don't quite understand your question. Could you explain your issue in a bit more detail so we can help out? ^NS
It looks like this option stays on your account page even if you already have Java Edition--so no worries, this seems to be normal! ^NS
If you're playing Java Edition (instead of the Windows 10/11 version) then you'll need Java installed. No need to worry though, our installers supply Minecraft with its own version of Java by default! Check msft.it/6012Z3slI for more info. ^NS
Oh no, that's definitely no good. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6019Z3sGJ ^NS
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Feedback and suggestions for Minecraft can be submitted here: msft.it/6014ZM21O ^FF
To keep your information secure, please complete our request form at msft.it/6015ZMFhR so we can quickly and safely assist with your question! ^FF
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6016ZMF4m or msft.it/6017ZMF4W. ^FF