Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For technical help, please check out our help site: msft.it/6015ZMIpL ^FF
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For technical help, please check out our help site: msft.it/6015ZMITD ^FF
For technical help, please see our help site: msft.it/6012ZMI6a ^FF
To keep your information secure, please complete our request form at msft.it/6012ZMxon so we can quickly and safely assist with your question! ^FF
Please contact us at msft.it/6016ZMUhG, and our Tech team will be happy to look into this for you. ^NS
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Unfortunately it does look like your original ticket was closed by the system. We're very sorry about that! It does look like you have a new ticket open now, so one of our agents will help out. If you don't hear from us in a week, please reach out again and we'll check. ^NS
If you experience any issues with signing in or creating an account for the bug site, please try at a later date. ^NS
That's definitely no good! As a first step, please check our FAQs for connection troubleshooting-- msft.it/6019ZM1yd for Java, or msft.it/6010ZM1ye for Bedrock. ^NS
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I would first recommend just starting the download over to see if it will install this time. If you're still not having any luck, you can contact us at msft.it/6011ZMEJX, and we'll see what we can do to help. ^NS
That's no good! As a first step, please check our FAQs for connection troubleshooting-- msft.it/6010ZMDSj for Java, or msft.it/6011ZMDSd for Bedrock. ^NS
That must be frustrating, I'm sorry to hear about that. Unfortunately Support doesn't have any more information on bug fixes like this. The bug team will post any updates to the bug report, so that's the best place to check for updates. ^NS
That's definitely strange! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6016ZMDjs ^NS
We can certainly look into that for you. Please reach out to us at msft.it/6019ZMDwV, and someone from our Tech team will get back to you as soon as possible! ^NS
I can confirm your ticket is in our queue, and we'll gladly help as soon as possible! In the meantime, try requesting resets from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Go ahead and contact us at msft.it/6016ZM8Zk, and be sure to include this error. Someone from our Tech team will help out as soon as they can! ^NS
Go ahead and reach out to us at msft.it/6012ZM8yO with your account information, and we can take a look. Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
Thanks for trying that step! When you had the game before, did you log in with your username or with your email? If you logged in with your username, then you had a Legacy account; try logging in with the "Mojang Login" option but enter your username instead of your email. ^NS
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I'm sorry to hear you're having trouble accessing the game. Which version did you purchase? If you purchased the Java Edition, be sure to check this article--it's possible that your payment may have failed. msft.it/6015ZMBqS ^NS