Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017ZKQNP ^NS
That's definitely no good! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017ZKQvU ^NS
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It's possible it may be under a different Microsoft account that you usually don't use for Minecraft. Please give those a shot, but if you're not having luck, contact us at msft.it/6019ZKQqS and we'll see if we can find some more information. ^NS
Do you mind sending us your ticket number? We can check on that and make sure it's in our queue. ^NS
You can certainly submit that as a suggestion over at msft.it/6018ZKQeY ! ^NS
Just like traditional console games, each device must own its own copy of Minecraft in order to play the game. Each platform operates independently, so unfortunately you will not be able to download a previously purchased version to a different platform. ^NS
Can you describe a bit more about your issue? For example, are you only seeing loading issues when you play online, or does the game get stuck loading when you first open it? ^NS
Usually this means the game is on a different Microsoft account. Please try logging in with another Microsoft account: you can check this article if you need help finding the right email! msft.it/6013ZKtL3 ^NS
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Typically if the purchase failed, the charge won't go through; though banks sometimes display the failed transaction temporarily. Please see msft.it/6013ZKstW for more info. ^NS
Please reply to the ticket to let them know you're still having trouble. Feel free to send them a screenshot of your launcher. They'll be able to take another look at your account and see what to try next! ^NS
If you have security questions, you can change your email at msft.it/6017ZKs3f. Please give this a shot as it will be the fastest way to update your email! ^NS
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We'd be happy to help out! The Experts are here to offer general guidance and troubleshooting, but don't have access to the account systems. Please request to be escalated to one of our agents, and we can certainly take a look at your account. ^NS
I'm sorry there's been some trouble recovering the account. Unfortunately we do have strict security guidelines we must follow, and we'll have to defer to the account experts for verification. Please reply to your ticket if you find more information about the account. ^NS
That's definitely no good! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6010ZKqhM ^NS
It seems like this might be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6014ZKqAn ^NS
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We can definitely look into this for you. Please reach out to us at msft.it/6015ZKqmD, and someone from our Realms team will get back to you just as soon as possible. ^NS
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As a first step, please check our FAQs for connection troubleshooting: msft.it/6012ZKqXp. ^NS
Oh no, I'm sorry to hear about that! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is.msft.it/6011ZKUWU ^NS
We can definitely look into that for you. Please contact us at msft.it/6016ZKU9m, and someone from our Tech team will hel pout as soon as possible. ^NS
You can definitely submit suggestions like these at msft.it/6010ZKosE so the dev team can see them! ^NS