Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For technical help, please check out our help site: msft.it/6010ZEQKG ^FF
For technical help, please check out our help site: msft.it/6019ZEQ1c ^FF
To keep your information secure, please complete our request form at msft.it/6015ZEtC1 so we can quickly and safely assist with your question! ^FF
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For technical help, please check out our help site: msft.it/6013ZEt71 ^FF
For purchase issues, please check out msft.it/6013ZEtIF for more info. ^FF
For issues with Realms, please check out our help site: msft.it/6018ZEtUQ. ^FF
What an interesting generation! I would encourage you to submit this as a suggestion at msft.it/6016ZEKJA so the devs can see. ^NS
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That's definitely odd, that seems like a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012ZEK6q ^NS
That's definitely no good. Can you send us a screenshot of your launcher? Just make sure to block out any personal info like your gamertag and username to be safe. ^NS
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If you didn't receive a transaction ID, this usually means the purchase failed. See msft.it/6011ZEJgB for more info! That pending charge should disappear within a few days, so you can try purchasing the Windows 10 version at msft.it/6012ZEJg8. ^NS
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That's strange, thanks for the heads up! Try going to msft.it/6019ZEyCl and selecting Minecraft (Bedrock codebase). ^NS
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We'll have to defer to the specialist in this case; unfortunately there's nothing further we can add on Twitter. Please review the replies from the agent to see what steps you can try next. ^NS
If you've already sent a ticket, then one of our agents will gladly get back to you just as soon as possible. If you'd like, you can send your ticket number so we can make sure it arrived in our queue. ^NS
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We don't have a specific estimate on wait times, but rest assured we'll get back to you as soon as we can. Do you mind sending your ticket number? We can double check that it arrived in our queue. ^NS
If you purchased the game through Amazon, I'm afraid you'll need to contact their support team with this question. This help page should get you started: msft.it/6013ZEHRz ^NS
That's definitely no good. Please contact us at msft.it/6019ZEHJX, and our Realms team will look into that for you. ^NS
Could you let us know what you need help with? If it's a technical error, feel free to share any error messages you're seeing. ^NS
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That's definitely no good! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
That sounds like it may be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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