Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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We're not able to assist with email changes on Twitter, so you'll need to continue your conversation in your ticket. If you received an auto-response, make sure to reply to the email so one of our agents can help out personally. ^NS
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Oh no, that's no good! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is. msft.it/6012k9rkY ^NS
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Thanks for trying those steps also, I'm sorry to hear you're still running into this issue. Go ahead and contact us at msft.it/6018ZEGps, and our Tech team will look into this further for you. ^NS
Unfortunately since that card was purchased through GameStop, you'll need to reach out to them to ask about a refund, or if they can exchange the card for the Bedrock Windows version. ^NS
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That definitely seems odd! First, try manually changing the language with the globe icon at the very bottom of the page. If that doesn't work, try logging in from a new browser instead. ^NS
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6018ZE1ta! ^NS
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When did you purchase Java Edition? If you purchased after December 1, 2020, then you started out with a Microsoft account and aren't eligible for a migration cape. If you purchased before that date though, let us know! ^NS
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For the site, try changing the language manually with the globe icon at the bottom of the page. Unfortunately our team doesn't have access to the Jira site systems, so sadly we can't help out with that one. Feel free to contact us for the game issues! msft.it/6010ZE1eC ^NS
That's definitely no good. It sounds like you just migrated, so remember to use the Microsoft login option & check out this FAQ: msft.it/6016ZE1Oa! ^NS
It's possible this may be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6012ZEEfM! ^NS
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This sounds like it might be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6014ZEE0s for Java, or msft.it/6015ZEE0t for Bedrock. ^NS
We actually have an article that goes over all the details! Please check out msft.it/6019ZEEvT for future reference. ^NS
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6010ZEEok and we will assist. ^NS
Thanks for checking! Go ahead and send us a message at msft.it/6016ZEEbY, and include a screenshot of your launcher. We'll be happy to look into that further for you. ^NS
That's definitely strange, thanks for checking that. Go ahead and contact us at msft.it/6010ZE87E, and our Tech team will look into this as soon as they can. ^NS
There isn't a way to switch them, but you can request a refund and purchase the other version. Please contact us at msft.it/6010ZE8FG with your transaction ID, and we'll gladly look into a refund for you. ^NS
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That's definitely no good! It sounds like you've run into a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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It's definitely odd that the game isn't updating. I would recommend checking that your settings allow automatic updates. Check this article for more info: msft.it/6016ZE8UY ^NS
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