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Redmond, WA
Joined January 2013
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That definitely doesn't look right! Can you let us know what troubleshooting steps you've tried? Uninstalling and reinstalling the launcher is usually a good start. ^NS
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This can sometimes happen if you're logged in with the wrong Microsoft account. Please try logging in with a different Microsoft account, just in case it was migrated somewhere else on accident. I usually recommend trying the same email that you used for your Mojang account. ^NS
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We can certainly look into that for you. Can you describe the issue you're having? (Just make sure not to post any account details in your reply!) ^NS
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That's definitely no good. It looks like you've already found the bug report for this, which is good to hear! Please keep an eye on the report, as the team will post any updates about the bug there. ^NS
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Oh no, I'm sorry to hear that! Please contact us at msft.it/6015Z8tTF so we can help. One of our agents will get back to you just as soon as possible! ^NS
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Thanks for sending that over! I was able to locate your ticket, and I can confirm it's in our queue. Thank you for replying to the auto response--this means it was redirected back to our team, so one of our agents will help out personally just as soon as they can. ^NS
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We really appreciate you trying all those methods. Please get back in touch with our Tech team--either by replying to your existing ticket, or creating a new ticket at msft.it/6016Z8ssr. They'll be able to take another look and help out. ^NS
That's no fun, I'm sorry to hear you're having some issues. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Since you are hosting a server, even if it's a small one, it would probably be a good idea to follow the update steps in the article just to be safe. ^NS
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If you're not seeing your copy of the game, this usually means you're logged in with the wrong account. Please double check which Microsoft account you migrated to; you can add a new account to the launcher from Settings > Accounts. ^NS
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Staff posted an article about this recently, so definitely check msft.it/6011Z8qZW for more information. ^NS
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That's definitely no good. Please contact us at msft.it/6010Z8q30, and our Realms team will look into that just as soon as they can. ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6013Z8UU9! For a password reset, see msft.it/6014Z8UUi since you'll need to reset the password on your Microsoft account. ^NS
Our apologies for missing this earlier! This error can sometimes occur with outdated versions of Windows. First, search for "Windows Update settings" in your Start menu and click the "Check for updates" button. Let us know if you're still seeing the issue after that! ^NS
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Thanks for sending this over! I was able to locate your ticket, I can confirm it's in our queue. One of our agents will write back to you just as soon as possible--thanks for your patience! ^NS
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That definitely doesn't seem right. Please contact us at msft.it/6019Z8o97 with your transaction ID, and our Realms team will look into that for you. ^NS
We're definitely excited about the Allay too! Unfortunately we can't provide any information about upcoming features that is not yet publicly available. Please do keep an eye out for announcements in the future! ^NS
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Oh no, what a bummer! I would actually recommend searching on our bug tracker to see if you can find a matching report. The team there will have a better idea if it's bad luck or a bug they can look into. msft.it/6012k9rkY ^NS
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That's definitely strange! Please search for a matching report on our tracker: msft.it/6012k9rkY If you don't see an existing report, please see this link msft.it/6012Z8mmp for guidelines on creating a new report. ^NS
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That's definitely no fun! If you have an older computer, it may not meet the recommended requirements to make the game run smoothly. You can check those requirements here: msft.it/6011Z8mz9 ^NS
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