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Joined January 2013
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Staff made an announcement about this recently, so definitely check out msft.it/6010Z8lzQ for more information. ^NS
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No worries, this is usually an easy fix! If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015Z8cO9. ^NS
If you are unable to find or login to the correct Microsoft account, you can contact their support here to help find your account: msft.it/6010Z8iAk. Unfortunately we do not have access to those account management systems. ^NS
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Both of these fields should be your contact email. If you don't see a "Java Account Email" field further down the page, you can always write that email in the body of the ticket! ^NS
There are a couple of different errors that could be coming up. Please see the section titled "Why can't I connect accounts?" in msft.it/6014Z85Ao for instructions. ^NS
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Did you have any other questions we can help with? It seems like you had a question about your account, which we can definitely help with if you send us an email at msft.it/6012Z85T4. If there was another issue though, please do let us know. ^NS
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No worries! Please contact us at msft.it/6017Z8ecF so we can help. Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
I'm sorry to hear about that. If you didn't receive a transaction ID or a confirmation email from Mojang, this likely means the charge didn't go through on our end. Please see msft.it/6014Z8ebY for more info and troubleshooting steps. ^NS
There could be a few different things happening. First, please double check which Microsoft account you migrated to--sometimes folks end up on a different one than they expected! ^NS
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That's no good! Can you tell us what troubleshooting steps you've tried so far, and if you're seeing any errors besides the black screen? ^NS
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That's definitely strange. As a first step, please check our FAQs for connection troubleshooting-- msft.it/6012Z8dT2 for Java, or msft.it/6014Z8dT4 for Bedrock. ^NS
If she didn't receive a confirmation email from Mojang or a transaction ID, this likely means the payment didn't go through on our end. Please see msft.it/6015Z8dOR for more info and troubleshooting steps. ^NS
That's no good, we can definitely look into that for you. Please contact us at msft.it/6012Z8dDG, and we'll be happy to help just as soon as we can. ^NS
If you received an autoresponse, or a response from one of our Experts, then please reply to that message! These usually give general troubleshooting steps, but for this particular error we want to make sure you're sent to the Tech team. ^NS
I absolutely understand your concern. It looks like Staff posted an article addressing this recently, so please see msft.it/6014Z8bN8 for steps on securing your game. ^NS
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You can purchase the game at msft.it/6010khQn0 ! If you don't see the update, please try uninstalling and reinstalling the launcher. ^NS
That must be really frustrating! Thanks for trying those steps. You may have already seen these, but I want to make sure we're sending you all the information we have: for more troubleshooting steps, see msft.it/6014Z8ZGm for Java or msft.it/6015Z8ZGW for Bedrock. ^NS
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You can apply texture packs from the marketplace to your Realm! Check out this article for more details: msft.it/6012Z8kjw ^NS
Do you mind giving us some more information about the issues you're seeing? We would be happy to look into that for you. ^NS
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That's no good! Please contact us at msft.it/6012Z8njO, and our Tech team will be happy to take a look. ^NS
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