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Redmond, WA
Joined January 2013
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We have no updates at this time but you can check for updates here! All available info on game updates can be found at msft.it/6014ZBjeY. ^TK
We do have ways to verify ownership but you will need to reach out to our account team for assistance! Please send us an email at msft.it/6011ZBjbx and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Very strange! I am not sure if we would handle this or PlayStation so I think I will have you reach out to our tech team first. To keep your information secure, please complete our request form at msft.it/6016ZBjTo so we can quickly and safely assist with your question! ^TK
Let's get you over to our account recovery team so that we can work to get you back into that account! Please send us an email at msft.it/6015ZBjPH and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
That's no worries, we have ways to verify and help you with your account! Please send us an email at msft.it/6012ZBjJY and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
If someone has accessed your email and changed the email information you should be notified. Did someone access your account? ^TK
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That doesn't sound any fun! Can you tell me what steps you have tried at this time to resolve this issue? ^TK
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Looking into this, Air M1 may not be supported at this time so the performance may have some issues in this case. ^TK
That's definitely no good! Please visit our bug site to see if this has already been reported: msft.it/6013ZBbFX. You can upvote if the issue hasn't been resolved. If you've found a new bug, visit our help site here on how to submit a report! msft.it/6014ZBbFk ^FF
Unfortunately, we don't have another way to contact them so hopefully, the agent can assist you to the best of their ability. ^TK
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If you run into issues with the payment or the purchase you can always reach out to us through our ticketing system and we can see if the payment failed or not. ^TK
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Unfortunately, I can't give you much insight into how amazon isn't in stock! If you have any vendors around you (gamestop) and what have you, you could purchase a code and send it them depending on the version. ^TK
That's definitely no good! There could be a number of different reasons this is happening, so we can't tell immediately. Go ahead and contact us at msft.it/6012ZBBtn, and we'll take a closer look at your account. ^NS
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If you're still running into issues, please feel free to contact us at msft.it/6017ZBBeH and our Tech team can investigate. ^NS
We would be happy to help! If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6017ZB6BJ. ^NS
Sorry to hear about that! Unfortunately we can't help out with the Jira site, but thanks for sending us a ticket. One of our agents will gladly help out as soon as possible. ^NS
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That definitely seems odd. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
I definitely understand how disheartening this can be. Please do check the bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is. msft.it/6012k9rkY ^NS