Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey there, if you're experiencing an issue with a resource or texture pack from the Marketplace, please reach out to our Support at msft.it/6014ZBiG6 and one of our Marketplace agents will be able to assist you further. ^FF
We appreciate the patience and I know it can feel like a long time but sometimes when we're assisting players it can take a bit longer due to how many players are needing helping in our queues! ^TK
Hey Kristian, sorry to hear the launcher has not been working as it should! Can you let us know what else you've tried besides reinstalling the game? You can check out our help site for other troubleshooting options here: msft.it/6017ZB99X. ^FF
Hi Destiny, please check our bug site to see if this has already been reported: msft.it/6011ZB93H. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, check out our help site on how to submit a report: msft.it/6012ZB93y ^FF
What steps have you tried so far? I don't want to recommend things that you may have already tried ^TK
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Unfortunately, I wasn't able to locate a support ticket in our system with that info. Support tickets are usually assigned a 7-digit number. Can you check again and let us know if you're able to find it? ^FF
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We do have some steps that may assist here, however, a bit much for me to add here! Submit a ticket up to our tech team. To keep your information secure, please complete our request form at msft.it/6014ZB96G so we can quickly and safely assist with your question! ^TK
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Glad to hear you figured it out! IF you run into any issues in the future make sure to reach out for assistance. ^TK
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Please send us an email at msft.it/6019ZBg2b and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
There is no way to contact a member of our support directly beside the ticket process. You will need to wait for assistance in your ticket ^TK
Gonna send you over to our tech team so that we can work to assist you! To keep your information secure, please complete our request form at msft.it/6011ZBgmL so we can quickly and safely assist with your question! ^TK
Hey Jack, we don't have phone support at this time, but one of our account specialists will reach back out to you via email within your support request as soon as possible. Thank you for your patience! ^FF
Our Realms team is going to need to take a closer look into this situation! To keep your information secure, please complete our request form at msft.it/6019ZBgRB so we can quickly and safely assist with your question! ^TK
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If you're seeing any pending transactions for Minecraft, please check out our help article on this for more info: msft.it/6016ZBgPg. ^FF
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Our Team can assist you with the correct steps to update your system so that you're able to play on 1.18. To keep your information secure, please complete our request form at msft.it/6012ZBg1r so we can quickly and safely assist with your question! ^TK
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Information on the latest updates to Minecraft can be found here: msft.it/6012ZB5va. We appreciate your feedback on the game! If you have any suggestions or feedback, you can submit this info here for our game devs to review: msft.it/6013ZB5vx. ^FF
Love the lord Yato profile pic ^.^ It's best to make sure you're not sending in too many tickets, sometimes we do get a bit backed up so it can take a bit more time to get a reply! ^TK
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We're going to need to take a closer look into this situation! To keep your information secure, please complete our request form at msft.it/6011ZB5rt so we can quickly and safely assist with your question! ^TK
Hey there, our account recovery team can assist you with updating your account info! Please fill out our contact form at msft.it/6015ZB5Rz and we'll reach back out to you as soon as we can. ^FF
Let's get you over to our tech team so that we can assist you. It sounds like you're not able to get the launcher working? To keep your information secure, please complete our request form at msft.it/6012ZB5z6 so we can quickly and safely assist with your question! ^TK