Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Minecraft is an ever-evolving game that is always under development, which is why we are unable to offer the game for free. Your best bet is to use the demo mode. Check out more info here: msft.it/6018Z6Cvw ^NS
This can sometimes happen if the Xbox App isn't up to date. Please close the launcher, then search the Microsoft Store for "Xbox" and check for any updates. ^NS
Thanks for letting us know! It sounds like it seems to be working now, which is good to hear--thanks for letting us know. If the issue starts up again, let us know so we can look into that further. ^NS
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I definitely understand how frustrating that could be. Unfortunately Support doesn't have any additional information about bug fixes. Please keep an eye on that report, as it will be the best place to find any updates. ^NS
Unfortunately we're not able to send you a DM, but we'd be happy to help. Please contact us at msft.it/6019Z67u3, and one of our agents will get back to you just as soon as possible! ^NS
Please reach out to us at msft.it/6019Z67Hz, and we will be happy to look into this further for you. ^NS
Payment issues like this can be caused by a number of different factors, and they're often not easy to see on our end. Please check our FAQ for some troubleshooting steps and info about failed charges!
msft.it/6011Z6AFt ^NS
Apologies for the confusion! in this case I don't mean a bug as in a virus--I mean there might be a small issue with the game's programming that is causing it not to work properly. Please search our bug tracker and see if you can find reports of a similar issue. ^NS
That's definitely no good. Please reach out to us at msft.it/6010Z6f0p, and someone in our Realms team will be happy to look into that for you. ^NS
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Usually if you're seeing the demo it means you're not logged in with the correct account. Please try logging out and logging back in with a different account! If you're not having any luck, contact us at msft.it/6019Z6fx1 and include a screenshot of your launcher. ^NS
That's usually the best course of action. Since I can't see your transaction I can't guarantee a refund unfortunately--but do contact us at the link above, and we'll be happy to check if that's an option! ^NS
I'm really sorry to hear about that, please go ahead and contact us at msft.it/6016Z6fYy. We'll be happy to look into that for you. ^NS
Thanks for sending that over! I can confirm your ticket is in our queue. One of our Realms agents will gladly help out just as soon as they're able! ^NS
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I would recommend submitting any suggestions to msft.it/6016Z64Ar so the dev team can see them! ^NS
Unfortunately there isn't a way to transfer the game license between Microsoft accounts. Please contact us at msft.it/6019Z64FL with your transaction ID, and we'll see if it's possible to refund that purchase so you can try again on the right account. ^NS
That's definitely no good. Please contact us at msft.it/6019Z62lB, and we'll be happy to look into that for you. ^NS
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Thanks for clarifying! In this case, go ahead and fill out the form at msft.it/6010Z62cG to the best of your ability. Since you don't have a transaction ID, make sure to include your username and the email on the account so we can find it. ^NS
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This could be caused by quite a few things, so it's hard to say without more information. Please check our bug site first in case you find a matching report. msft.it/6012k9rkY If not, go ahead and contact us at msft.it/6016Z62Zn so our Tech team can help. ^NS
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It's possible you might have received a response from one of our Experts. They're here to provide general guidance and answer some questions, but if you need assistance with a more technical issue like this, please escalate to the Support team so we can help. ^NS
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That's no good! As a first step, please check our FAQs for connection troubleshooting: msft.it/6011Z628S. If you're still experiencing the issue, please contact us at msft.it/6012Z6282 so our Realms team can investigate. ^NS
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