Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Just to check, when did you create your account? If it was after December 1, 2020, then this will be a Microsoft account and you'll have to request a password reset with these steps instead: msft.it/6010Z6FfQ ^NS
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Do you mind sharing your ticket number? We can check on that and see if there's anything we can help with. ^NS
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That's definitely no good! You mentioned that you submitted a help ticket--do you mind sending your ticket number? For privacy reasons this isn't something we can help with on Twitter, so I want to make sure your ticket is in our queue so we can help safely. ^NS
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Oh no, I'm sorry to hear about that! Please contact us at msft.it/6019Z6FdB, and one of our agents will look into that as soon as possible. ^NS
Because payment errors can be caused by a number of reasons, we're often not able to track them down on our end. If the troubleshooting steps aren't helping, you may want to consider buying a prepaid card. Check msft.it/6013Z6Fkc for more info. ^NS
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Thankfully there are a few different steps we can try! First, please check our FAQs for connection troubleshooting-- msft.it/6010Z60ma for Java, or msft.it/6011Z60mx for Bedrock. ^NS
We can definitely look into that. Are you seeing any particular errors when you try opening the launcher? And just in case, keep in mind that Chromebook devices aren't compatible with Java Edition. ^NS
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We're happy to help get you logged back in! As a first step, please check your junk/spam folder for the password reset emails, and make sure your settings are not filtering or blocking emails from noreply@mojang.com. ^NS
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New purchases are automatically tied to Microsoft/Live accounts, so make sure you're using the "Microsoft Login" option in the launcher. If you're not sure which email you used, check msft.it/6015Z6LI3 for some suggestions on finding it! ^NS
I'm afraid I don't quite understand your question. Can you provide some more details so we can assist? ^NS
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If you're not able to change your email, then please send us a message at msft.it/6016Z6Ldu so we can assist. Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
That's definitely strange! I would recommend searching our bug tracker. If you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Unfortunately, if you don't have your Transaction ID, we are not able to provide it for you due to privacy and security reasons. Please see msft.it/6014Z6LZ8 to see if you can recover your transaction ID. ^NS
Apologies for any confusion! Mojang accounts are actually only used for Java Edition. Bedrock accounts (and newer Java accounts) all use Microsoft accounts. ^NS
That's a cool effect! I would recommend submitting this as a suggestion at msft.it/6013Z6I5F for the devs to see. ^NS
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Apologies for any confusion--you can definitely still contact us! Just make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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I'm sorry to hear you're seeing that error, thanks for letting us know. Please contact us at msft.it/6016Z6xaw and include this screenshot so that our Tech team can investigate. ^NS
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I would first recommend trying a different controller, just in case there's a hardware issue. If all of your controllers behave the same way, then please search our bug tracker to see if you can find a matching report. msft.it/6012k9rkY ^NS
There are a number of different things that could cause this. Please first check out our FAQ, as it has solutions for many different login issues! msft.it/6015Z6x15 ^NS
This reply may have been from our Experts; they're here for more general questions and troubleshooting, but if you're still experiencing an error, please feel free to send us a new ticket at msft.it/6018Z6a26 so our Support team can help further. ^NS