Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you need assistance with changing your account details, please make sure to contact our Support at msft.it/6018khN0E and one of our account specialists will reach back out to you as soon as they can! ^FF
That's definitely no fun to deal with! Please reach out to our Support at msft.it/6019khNvP with your account info and one of our account recovery agents will assist you as soon as possible. ^FF
Hey there, our account recovery specialists can assist you with updating your account email! Please reach out to us at msft.it/6013khNUV and one of our agents will assist you with this as soon as possible. ^FF
You've certainly done a lot of troubleshooting, thanks for trying all those steps! Since you're still having some issues, please contact us at msft.it/6010khQSC and our Tech team will see what they can do to help. ^NS
If you have the new launcher, you can switch from Java to Bedrock with the tabs on the left of the window. (Bedrock for Windows 10/11 will be listed as "Minecraft for Windows.") Please see this article if you have questions about the new launcher: msft.it/6018khQqp ^NS
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Just to be thorough, please double check that your email filter and forwarding settings are not set up in a way that would prevent you from receiving any emails from noreply@mojang.com. If you're still not having any luck, please contact us at msft.it/6019khQib. ^NS
It seems like you might have encountered a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Unfortunately Support isn't able to make changes to this, but I would recommend submitting this as a suggestion at msft.it/6015khQdS so the devs can check it out. ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6013khQZT and we will assist. ^NS
No worries, if you don't remember your security questions or don't have them, please send us an email at msft.it/6019khQkb so we can assist! ^NS
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You can purchase the game at msft.it/6010khQn0 ! If you're not seeing the update, please try uninstalling and reinstalling the launcher. ^NS
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Just to be thorough, can you please try reopening the game to see if your Realm is still showing up? If it isn't, then please contact us at msft.it/6017khQTZ if you haven't already. ^NS
If you're getting an error about updating Windows, you'll likely need to resolve that error before the Minecraft launcher can be updated. Please see this article for some more information: msft.it/6018khQra ^NS
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Thanks for the extra information! As a first step, please check our FAQs for connection troubleshooting-- msft.it/6014khQRG for Java, or msft.it/6015khQRH for Bedrock. ^NS
I'm really sorry to hear about that, I can understand how disheartening that would be. All Minecraft worlds are stored locally; unfortunately, this means we are unable to recover lost worlds. Please see msft.it/6014khQuy for info on backing up your worlds in the future. ^NS
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Let's get you over to the tech team to take a closer look into the situation. msft.it/6016khUFw ^TK
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All available info on game updates can be found at msft.it/6016khUUo. ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6016khUW2! ^TK
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