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Redmond, WA
Joined January 2013
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It looks like one of your tickets was closed: our system sends an automated email with some general help, and if it doesn't get a reply it will assume the problem was solved. I've made sure your ticket is in the queue now and we'll help out as soon as possible. ^NS
Unfortunately we're not able to comment on any upcoming features or updates that are not publicly known at this time. Check out our article for more information: msft.it/6011khelb ^NS
That seems like it may be a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
This could be happening for a number of reasons. As a first step, please try some connection troubleshooting steps: msft.it/6018kheOo. You can also try some hardware troubleshooting, such as restarting the game or the device. ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6016kheHg! ^NS
We can definitely look into that for you. Please contact us at msft.it/6018kheGG so our Tech team can take a look. ^NS
You definitely shouldn't have to purchase the game again. If you're just seeing the demo mode, you may be logged in to the wrong account. Please try logging in with a different account. If you have a new account or migrated, make sure to use the "Microsoft Login" option. ^NS
That's no good, please go ahead and contact us at msft.it/6012khdoQ so our Realms team can look into that for you. ^NS
We can certainly look into that for you. Please contact us at msft.it/6013khdrh, and one of our Realms agents will be happy to help as soon as they can. ^NS
That's no good! As a first step, please check your spam or junk folders just to ensure the emails aren't ending up there. If you migrated your account to Microsoft, please also make sure you're using the "Microsoft Login" option in the launcher. ^NS
If you didn't get a confirmation email, then it's possible the ticket didn't reach us. Go ahead and submit a new ticket at msft.it/6019khd8T, and we'll be happy to help out as soon as we can. ^NS
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Thanks for sending that over! I can confirm the ticket is in our queue. Our account experts are investigating, and they'll get back to you just as soon as they can. Thanks for your patience! ^NS
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Thanks for trying those steps! Just to be thorough, please also double check your connection to make sure that's not causing any issues. Unfortunately we're not able to help with accounts for our bug tracker, but you can still search to see if the issue has been reported. ^NS
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We can still try to help out even if you don't have the transaction ID. Please reply to the email with as much of the requested information as possible, and we can definitely review that. ^NS
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That sounds like it might be a game bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Can you send us your ticket number? We would be happy to check on that and make sure it's in our queue. ^NS
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That definitely seems strange! Go ahead and search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
We would be happy to look into that for you. Please contact us at msft.it/6019khbX1 and our Tech team can check that out! ^NS
I can definitely understand why that would be frustrating. I would recommend reaching out to Microsoft Support at msft.it/6015khbrU to see if they can help with being logged out repeatedly. ^NS
I would recommend searching our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS