Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Unfortunately we're not able to send you a DM, but we'd be happy to help. Please check out our articles on changing your email for Java (msft.it/6016khwhI) and how to change information on a Microsoft account (msft.it/6017khwhL). ^NS
This sounds like a suggestion our dev team should see! Please submit this at msft.it/6013khwtT so they can check it out. ^NS
You will often be redirected to the main Help page after submitting a ticket. However, you should have received a confirmation email that your request was received, so please check your inbox as well as spam and junk folders to make sure it was received. ^NS
3
Go ahead and reach out to us at msft.it/6015khZbh! Our Tech team will be happy to help as soon as they're able. ^NS
That definitely isn't ideal, it looks like this may be a game bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is. msft.it/6012k9rkY ^NS
As a first step, please double check your spam and junk folders, and make sure your email service is not blocking "noreply@mojang.com." If all of that seems to be in order, please contact us at msft.it/6013khZR7 and one of our agents will help out as soon as they can. ^NS
1
2
Ray tracing is currently available on Minecraft for Windows. Unfortunately, it does not appear to be available for other devices at this time. Please check out this page for more information and FAQs! msft.it/6015khZ1c ^NS
I'm sorry to hear about that, we would be happy to help. If you just received an auto response, make sure to reply to that email; that way, the ticket will get sent back into our queue and we can help out personally as soon as possible. ^NS
1
Can you send us your ticket number? We would be happy to check and make sure it got into our queue. ^NS
1
If you purchased the game recently (after Dec 1, 2020) then make sure you're logging in with the "Microsoft Login" option in the launcher. You can also try logging out and logging back in with a different account, in case that's where the game was purchased. ^NS
No worries, there's usually an easy fix for migration issues! Please check out our FAQ at msft.it/6014khk8k to see if you can find a resolution. ^NS
Could you describe your issue in a bit more detail? For example, are you walking in one particular direction automatically, or jumping automatically, or something else? ^NS
1
I can see why that would be frustrating, thanks for letting us know. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
First, please double check that you logged in via the "Mojang Login" and not the "Microsoft Login" (unless you just migrated!). If that doesn't do the trick, please contact us at msft.it/6013khXW3 and one of our agents will get back to you as soon as they can. ^NS
1
As a first step, please check out our FAQ on this: msft.it/6012khXjE This goes over a few different causes for those issues, so I hope this helps! ^NS
We can definitely look into that for you. Go ahead and contact us at msft.it/6016khn54, and one of our agents will help out as soon as they can. ^NS
Oh no, that sounds like a lot of work! I'm sorry to hear about that. This sounds like it might be a game bug; please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
1
We would be happy to look into that for you. Please contact us at msft.it/6011khVcH! Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
1
Could you give us some more information about the technical issues you're having? If you think you might be experiencing a bug, please submit it at msft.it/6012k9rkY ^NS
1