Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Not to worry, as our account recovery specialists can assist you with updating your account for you! Please submit a ticket with your account info here: msft.it/6019k4GY9 and one of our agents will get back to you as soon as they can. ^FF
2
Please visit our bug report site to see if the problem has already been reported: msft.it/6017k4GiZ. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6018k4Giw ^FF
I'm sorry to hear that happened after purchasing the game! If you're having any issues with redeeming a code or setting up your account and installing the game, then please contact Support, so we can investigate this further for you: msft.it/6010k4G9p. ^FF
Thanks for trying those steps! It sounds like you've already contacted us through the email form, which is good to hear. We can definitely take a look at your account, and we'll get back to you as soon as we're able! ^NS
1
Apologies for any confusion! The company representative would be one of our agents. To confirm, your ticket has been received, and we will reply as soon as we are able. ^NS
Sorry to hear about that delay! It can sometimes take a little while for your realm to add to the account. If you still aren't seeing it, then please contact Support at msft.it/6012k417i and include your proof of purchase, so that one of our Realms agents can assist. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6014k41fe. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015k41f5 ^FF
Oh no! That's definitely not good to see. Are you using any texture packs at all? Try disabling them if so. If not, check out our site for other troubleshooting options: msft.it/6017k41v9. For further help, you can contact Support at msft.it/6018k41vi. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6014k41iG. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015k41iH ^FF
2
I know how frustrating it is when there's trouble connecting to your realm. Check out our help site for some troubleshooting options: msft.it/6014k41jy. For further help, please contact Support and one of our Realms agents can assist you further: msft.it/6015k41jJ ^FF
1
Hi Renato! Our account recovery team can assist your son with his account. Please sent us a ticket request at msft.it/6012k41p8 and one of our agents will be able to assist you with this as soon as possible! ^FF
That's definitely frustrating to deal with! This might be caused by other software running in the background on your PC. Try closing out other programs that might be running before starting Minecraft, and start the game in compatibility mode. Let us know if this works! ^FF
1
Please visit our bug report site to see if this problem has already been reported: msft.it/6010k4EQg. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011k4EQ9 ^FF
Hi Sean! You don't need to re-buy the game if using a new device. If you have a Java account, you can download Minecraft and then sign in to your account here: msft.it/6015k4ESX. If you had Bedrock, then you'll go to the Windows Store and download the game from there! ^FF
Please visit our bug site to see if this issue has already been reported: msft.it/6015k4EbN. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, then visit our help site here on how to submit a report! msft.it/6016k4Eb4 ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6018k4Eup. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019k4EuV ^FF
Hey there, if you're not sure which Microsoft account you migrated to, you'll need to reach out to Xbox/Microsoft Support in order to receive help with retrieving your account info: msft.it/6019k4E3H. ^FF
5
If you're running into any issues in the game, check out our help site for troubleshooting options: msft.it/6011k4Df1. For further assistance, you can reach out to Support at msft.it/6012k4DfG and one of our tech agents will reach back out to you ASAP! ^FF
I definitely understand wanting to get that taken care of. Go ahead and contact us at msft.it/6014k4D5o, and our Realms team will see what they can do to help. ^NS
3
That's definitely no good! Please visit our bug site to see if the problem has already been reported: msft.it/6017k4DVF. You can upvote if the issue hasn't been resolved. If it's a new bug, visit our help site here on how to submit a report! msft.it/6018k4DV2 ^FF
1
1