Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey there, for any issues with Minecraft Education Edition, you'll need to contact Education Edition Support for assistance: msft.it/6018k4DEj. ^FF
Sadly we’re unable to change an active subscription. You’ll need to cancel your current subscription and repurchase your preferred subscription. Make sure that you back up your world first (see msft.it/6015kNhwl) so you can transfer it to your new Realm. ^NS
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Unfortunately shaders are not a part of the base game. Since they're a mod created by a third party, we won't be able to assist with troubleshooting--you'll need to reach out to the mod creators or others in the community to help resolve this. Best of luck! ^NS
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That's definitely no good. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
That sounds like a great idea! Feel free to submit this as a suggestion at msft.it/6012kNazY. ^NS
That's no good, we can definitely look into that for you. Please contact us at msft.it/6011kNQ2f and we'll see what we can do to help. ^NS
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I'm really sorry to hear about that. Please have your friends contact us at msft.it/6014kNQxo. For privacy reasons, each friend who is having this issue will need to send in their own ticket. ^NS
That's no good! You may need to update both games manually. If you let us know what platform they're playing on, we can send you some steps to get started! ^NS
On the website, you can scroll to the bottom of the page and click the globe icon to update your language. For the game, try changing your language in the launcher from the Settings menu and then restarting the game. Let us know if that does the trick! ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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Since you're still seeing that error, please contact us at msft.it/6016kNQTM so we can look into this further for you. ^NS
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015kNQOz! ^NS
We're typically not able to change usernames for players. However, if you believe your account may have been compromised, please contact us at msft.it/6011kNQzS and we'll see what we can do to help. ^NS
Go ahead and reach out to us at msft.it/6012kNQHM! Our Tech team will check that out and see what they can do to help. ^NS
That's definitely not ideal. Go ahead and contact us at msft.it/6013kNt4d so our Tech team can see what they can do to help. ^NS
We can certainly look into that for you. Please contact us at msft.it/6011kNtI7 so our Tech team can help. ^NS
That definitely seems strange! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
That's no good. As a first step, please check our FAQs for connection troubleshooting msft.it/6010kNtUQ. Let us know if you're still running into trouble! ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
I can imagine how frustrating that would be! Go ahead and contact us at msft.it/6010kNsmQ, and our Tech team will see what they can do to help. ^NS
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