Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6012kNUUk! If you're not having any luck, please contact us at msft.it/6013kNUUZ so we can help out. ^NS
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That's no good! Go ahead and contact us at msft.it/6016kNUWn, and our Realms team will take a look and see what steps to take next. ^NS
We can definitely look into that for you! Please contact us at msft.it/6015kNUZJ. Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
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No worries, go ahead and contact us at msft.it/6010kNUwn and we'll be happy to investigate your account. ^NS
We can definitely look into that for you! Please contact us at msft.it/6015kNUZJ. Make sure the "Your Email Address" field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
No worries, go ahead and contact us at msft.it/6017kNUr1, and we'll be happy to look into that for you. ^NS
That's a shame, I'm really glad you had a backup ready! Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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We can absolutely look into this for you. Please contact us at msft.it/6016kNoMe so we can help out! ^NS
If you didn't receive a confirmation email, this typically means the charge didn't go through on our end. Sometimes the charge will show up in your bank temporarily, but that will usually disappear in a few days. Check out this FAQ for more info: msft.it/6011kNoKd ^NS
There are a few different things that could be causing this. First, please make sure you're selecting "Microsoft Login" in the launcher ("Mojang Login" is just for older accounts), and check that you're logged in with the same account you used to buy the game. ^NS
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I can confirm your ticket is in our queue, and one of our agents will be happy to help as soon as they're able. Please refrain from submitting additional tickets since this may increase your wait time. ^NS
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No worries, please send us a message at msft.it/6015kNWBN and our Tech team will be happy to investigate that for you. ^NS
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There was previously a promotion to get a code for the Windows version of Minecraft along with a Java Edition purchase; however, I'm afraid this ended on April 20th, 2020. You can see the full announcement here: msft.it/6010kNmCG ^NS
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I definitely understand wanting to get your game up and running. Unfortunately we can't offer support for mods, since these aren't made by us. Please reach out to the mod creator or the community if you need technical help with those! ^NS
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We can definitely look into that for you! Please contact us at msft.it/6010kNmXe so our Tech team can help. ^NS
Do you mind giving us your ticket number? We can check on that and make sure your ticket arrived in our queue. ^NS
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I can imagine how frustrating that would be. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
That's definitely no good! Please reach out to us at msft.it/6017kNlLP so our Tech team can get that information. ^NS
Please reach out to us at msft.it/6012kNlvA, and our Tech team can take a look. ^NS