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Redmond, WA
Joined January 2013
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Sorry to hear about that, I definitely understand wanting to get your username back! Please contact us at msft.it/6012kNls2, and we'll be happy to look into that for you. ^NS
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Sadly we are not able to comment on features or updates that are not publicly available. All available info on game updates can be found at msft.it/6019kNlqZ. ^NS
Java and Bedrock editions of the game are separate, and in most cases you'll need to purchase them independently. (Java can be purchased on our site msft.it/6018kNl9n). However, you can play both with Xbox Game Pass. Check our FAQ for details! msft.it/6019kNl9X ^NS
We can definitely check on that for you. Go ahead and message us at msft.it/6013kNlzU so we can help! ^NS
Are you seeing lag issues in multiplayer, or just in single player? If it's multiplayer, first please check our FAQs for connection troubleshooting-- msft.it/6015kNlHL for Java, or msft.it/6016kNlH0 for Bedrock. ^NS
That's definitely no good. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Thanks for trying those troubleshooting steps! As a next step, please check this article for connection troubleshooting steps: msft.it/6012kNYvq. If you're still seeing the issue, please reach out to us at msft.it/6013kNYvS so our Tech team can take a look. ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6015kNYYb. If you're still not having any luck, please reach out to us at msft.it/6016kNYYj and our Tech team will see what they can do. ^NS
Thanks for checking out that article! Since you're still seeing these issues, please reach out to us at msft.it/6017kNYeh so our Tech team can take a look. ^NS
Thanks for trying those steps. Since you're still seeing some issues, please reach out to us at msft.it/6017kNYwx so our Tech team can take a look. ^NS
Hey there, if you're not getting a password reset email, then you'll need to contact Support: msft.it/6015kNGvN. One of our account specialists will be able to assist you with this further! ^FF
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Oh no! That's definitely no good. Are you able to restore any backups of your world? More info on this can be found here: msft.it/6011kNGif. ^FF
Hey there, I know how frustrating it can be when connection issues arise. Can you let us know what troubleshooting steps you've already tried doing? You can find more info about this on our help site: msft.it/6012kNGn8. ^FF
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Hi there, if you have any ideas for the game and potential new achievements, please make sure to submit them at our feedback site here: msft.it/6019kNGyf. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6015kN1ID. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016kN1IE ^FF
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That message generally means that you're not logging in with the email used at migration. To keep your account info secure and private, please reach out to Support: msft.it/6014kN1cn so that one of our account specialists can investigate this further for you. ^FF
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Hi Sean, our account recovery agents can assist you with updating your account if needed. If you've already sent in a support request to us, can you let us know the ticket number? We can look further into this for you. ^FF
Hey there, if you're having any issues with Marketplace content, please check out our help site for possible solutions: msft.it/6012kNEAa. If you still need help, please send us a ticket: msft.it/6013kNEAx & we'll be able to assist you further there! ^FF
Our account recovery agents can assist you with this! Please submit a ticket with your information here: msft.it/6011kNExP. One of our agents will reach back out to you as soon as possible. ^FF
If you're seeing socket.exception or connection issues with Multiplayer, our Support Team can offer you some troubleshooting steps for this now. Please send us a new ticket if your previous one has closed out and one of our Realms agents will assist: msft.it/6017kNEsV ^FF