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Redmond, WA
Joined January 2013
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It sounds like you've already reported the bug on our bug site at msft.it/6012k9rkY, which is good to hear. Please keep an eye on your report for any updates. If the team there says it's an issue that needs technical support, please contact us at msft.it/6019k2z0b ^NS
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If you're getting this message, you may need to update manually. Check the page for the game or for the launcher in the Microsoft Store to see if an update is available. ^NS
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Since you've migrated, you won't be able to use the same "Forgot password" link as before, as that only works for Mojang accounts. Instead, you'll need to reset your Microsoft password. You can find the steps here: msft.it/6011k2KQP ^NS
Unfortunately, we're not able to comment on any updates or features that aren't publicly known at this time. All available info on game updates can be found at msft.it/6013k2KZJ. ^NS
That's no good! Please fill out the form at msft.it/6014k2KOg, and include this screenshot. We'll send you to our Tech team for assistance. ^NS
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That's definitely not ideal, please go ahead and contact us at msft.it/6016k2KHA with your transaction ID and our Realms team can check that out for you. ^NS
Emails seem to be sending normally on our end. If they're not arriving, please double check your spam or junk folders, and make sure "noreply@mojang" is not blocked. If you're not having luck, can you send us your ticket number so we can make sure we received it? ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Are you seeing any specific error messages when you try to install? Feel free to include a screenshot--just be sure to remove any personal info! ^NS
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Unfortunately we're not able to send you a DM, but you can definitely contact us at msft.it/6013k2HNU so we can help out over email. ^NS
Go ahead and contact us at msft.it/6012k2HLy, and our Tech team can definitely look into that for you. ^NS
I can imagine that must be frustrating. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
That definitely seems strange. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Sorry to hear those password resets aren't arriving. Go ahead and fill out the form at msft.it/6013k2HPU, and we can certainly investigate that for you! ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6012k2Gtk for Java, or msft.it/6013k2GtZ for Bedrock. Let us know if this helps the issue! ^NS
Thanks for the clarification--I can definitely see how that would be inconvenient. I would encourage you to submit this at feedback at msft.it/6016k2GgE so the team can take a look! ^NS
Unfortunately we're not able to comment on any updates or features that are not publicly known at this time. However, you can keep an eye on Education Edition's latest updates at this link! msft.it/6013k2G3J ^NS
We can definitely check that out for you. Go ahead and contact us at msft.it/6014k21fG, and our Tech team can investigate. Feel free to include a screenshot of the error message. ^NS
Please feel free to contact us at msft.it/6010k210q, and our Tech team will be happy to look into that for you. ^NS
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