Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's definitely strange! It's possible that you may have encountered a bug. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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Do you mind giving us your ticket number? We can double check to make sure your ticket is in our queue. ^NS
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We don't have specific wait estimates for each ticket; however, we're always working hard to get back to players as quickly as possible! If you're concerned your ticket wasn't received, you can send your ticket number, and we'll make sure it's in our queue. ^NS
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It sounds like the transaction may have failed. There are a number of different things that can cause this, so check out our FAQ for suggestions: msft.it/6015k2EWl ^NS
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Sorry to hear you're having trouble resetting your password. We can definitely look into that for you! Please contact us at msft.it/6017k2E9h so we can help. ^NS
This could be related to a known issue. Please check out the bug here: msft.it/6018k2EPm There are some great troubleshooting steps linked in the update by Mega Spud! ^NS
If the Realm doesn't seem to be in the correct version, the owner may need to manually update their game and try opening the Realm again. If you're still running into trouble, do let us know! ^NS
It sounds like your purchase may have failed. Sometimes banks put a temporary hold on funds. If the purchase failed, that hold will typically disappear in a few days. Check our FAQ for more info! msft.it/6017k282b ^NS
That definitely doesn't sound ideal. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Go ahead and send us a message at msft.it/6012k28iq, and include a screenshot of any error messages you're seeing. Our Tech team will be happy to investigate! ^NS
You can use your new pack by creating a new world, and selecting it from the "My World Templates" list. Check out this article for some more information: msft.it/6013k28zW ^NS
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I'm sorry to hear about that, we can definitely look into that for you. Please contact us at msft.it/6012k2BQ0, and our Realms team will be happy to investigate. ^NS
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6013k2BYD! If you're still unable to log in after checking the FAQ, please contact us at msft.it/6014k2BYE so we can help. ^NS
That definitely seems strange. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Thanks for trying those steps. I would definitely recommend checking out our bug tracker. If you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
Our Realms team can certainly look into that for you! Please contact us at msft.it/6012k26ej, and include your transaction ID so they can investigate. ^NS
There was previously a promotion to get a free copy of Minecraft for Windows along with a Java Edition purchase; however, this promotion unfortunately ended in April 2020. You can read the full announcement here msft.it/6017k26kP ^NS
Go ahead and send us a message at msft.it/6011kFh0H, and our Tech team can check that out for you! Feel free to include a screenshot of the error message. ^NS