Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi Stephen, are you trying to connect to a friend's Realm, or is it a server? If you're seeing a specific error message when you try to connect, can you let us know? Feel free to attach a screenshot in your reply! ^FF
Crashing issues are definitely no fun to deal with! Check out our help site for troubleshooting options: msft.it/6012kFut8. If you still need help, please contact Support at msft.it/6013kFutD and one of our tech agents will be able to assist you ASAP! ^FF
I can definitely understand how this can be frustrating to deal with. Can you let us know what troubleshooting steps you've already tried? It might help to try clearing your cache or using a different internet browser, and rebooting your PC. ^FF
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Thanks for letting us know. Our Support Team can assist you further with this launcher issue: msft.it/6018kFuy8. Please fill out this form and one of our tech agents will get back to you as soon as possible! ^FF
That's definitely a frustrating experience! It looks like this is a known issue that our Support may be able to assist you with: msft.it/6011kFPAJ. Please fill out this form, and one of our agents will get back to you as soon as they can. ^FF
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Hey there, if you're not seeing the game after purchasing, you might be dealing with a failed purchase issue: msft.it/6013kFPiJ. If you received a transaction ID, please contact Support at msft.it/6014kFPiK so that we can investigate further for you! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6019kFPrf. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6010kFPrA ^FF
Hey there, check out our help site for some initial troubleshooting options: msft.it/6014kFORj. If you still require help, make sure to contact our Support at msft.it/6015kFORd and one of our tech agents will assist you as soon as possible! ^FF
I checked on this for you--I can confirm that your ticket made it into the queue, and a specialist is currently investigating. Thanks for your patience, they'll get back to you as soon as they can! ^NS
Lag is definitely no fun to deal with! Check out our help site for troubleshooting options: msft.it/6016kFO8p. If you still run into any lag issues, please reach out to our Support team for further assistance: msft.it/6017kFO8V. ^FF
Hey there, for any tech issues you're facing with Minecraft Dungeons, please check our help site for troubleshooting options: msft.it/6014kF30g. If you still need help, our Support team can assist you further: msft.it/6015kF309. ^FF
This is a known issue; one of our Realms specialists can provide you with steps to hopefully get this fixed. Please fill out our contact form here: msft.it/6016kF3vk and one of our agents will get back to you as soon as they can! ^FF
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
There are a number of different reasons this error might come up. Check out our FAQ to see if one of these will resolve your issue: msft.it/6019kF3S1 ^NS
I can understand how this would be pretty frustrating! Are you seeing any specific error messages when you try to access your realm when using mobile data instead of Wi-Fi? Feel free to attach a screenshot in your reply! ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010kF3V6. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011kF3VB ^FF
Hey there, I know it's pretty frustrating when the game isn't working as it should. Please check our help site for troubleshooting steps: msft.it/6015kF3uN. If you still need help, contact Support at msft.it/6016kF3u4 and a tech agent will get back to you ASAP! ^FF
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Hi Deyvid, all available info on game updates can be found at msft.it/6018kF31e. Information on what's included in the most recent Minecraft update can be found here: msft.it/6019kF315. ^FF
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
Please contact us at msft.it/6017kF31T, so that we can safely assist with your question. ^NS
Our Tech team would be better equipped to answer this for you. Please send us a message at msft.it/6016kF382, and we'll send you over to them. ^NS