Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY ^NS
1
1
1
We would be happy to investigate that for you. Please send this screenshot to us at msft.it/6017k0bs3, and our Tech team will check that out! ^NS
Unfortunately, Java Edition and Bedrock editions of Minecraft are entirely separate versions of the game and do not communicate in any way. As such, content such as capes, don't transfer between the editions. ^NS
1
No worries, we'd be happy to look into that! If you haven't yet, please send us this screenshot at msft.it/6018k0bVp. Our Tech team will be happy to take a look as soon as they're able! ^NS
1
I'm afraid Support is separate from the team on the bug site, so we don't have any additional information. That report will be the best place to check for updates! I do hope this is resolved soon though. ^NS
It sounds like you've already done some connection troubleshooting, but just in case, here's an article with some more steps: msft.it/6013k0wsF If you've already tried all of these steps, let us know at msft.it/6014k0ws2 and we'll see what we can do to help! ^NS
1
That's definitely strange. Can you message us at msft.it/6011k0wiV, and include a screenshot of that error? Our Tech team can check that out and see what steps to try. ^NS
3
We don't have specific estimates for when each ticket will get a response; but rest assured we always aim to reply to every ticket as quickly as possible! For privacy reasons, your friend will have to submit her own ticket, but we'll be happy to help. msft.it/6010k0wnk ^NS
If you're still running into issues, please contact us at msft.it/6015k0wDf. Our Tech team will see if there's anything we can do to help out! ^NS
1
I'm sorry to hear about those issues! As a first step, please check our FAQs for connection troubleshooting--msft.it/6016k0Z02 for Java, or msft.it/6017k0Z0N for Bedrock. ^NS
That's definitely not ideal! As a first step, please check our FAQs for connection troubleshooting--msft.it/6016k0ZoA for Java, or msft.it/6017k0Zo7 for Bedrock. ^NS
1
We'd be happy to look into that for you! Can you give us your ticket number so we can check on the status? ^NS
1
That's no good, we can definitely look into that for you. Please contact the Tech team at msft.it/6018k0n6M, and include your screenshots. Let them know that you're logged in with the same account on both launchers as well. ^NS
Thanks for letting us know! Please send us a message at msft.it/6019k0VX5, and our Tech team can help troubleshoot from there. ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
For further assistance, please send us an email at msft.it/6016k0pIA so we can answer your questions. ^NS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NS
We're only able to reply to the email entered in the "Your Email Address" field, so make sure this field has your current address. You can enter your old address in the "Java Account Email" field. Go ahead and submit a new ticket here: msft.it/6017k0pOh ^NS
If you need help accessing your Microsoft account itself, you can visit msft.it/6016k0rJy. However, if you have access to the Microsoft account and just need help accessing Minecraft after migrating, you can contact us at msft.it/6017k0rJJ. ^NS
That could be a possibility! If you're still seeing those issues, go ahead and contact us at msft.it/6019k0McF so our Tech team can look into this further for you. ^NS
Thanks for trying those steps! Since you're still seeing those issues, go ahead and reach out to our Tech team at msft.it/6017k0MTS so we can try some other steps. ^NS